Remote Reservation Planner & Client Concierge

Duquesa Travel Group; Akron (OH); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Remote work

Onboarding and training

Professional development

Access to online tools and resources

Continuing education opportunities

Supportive team environment

Job summary

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to help research options, coordinate reservations, and manage details throughout the planning process. The role focuses on clear communication, customer service, and meticulous planning to ensure a smooth experience for clients.

The ideal candidate enjoys helping others and can juggle multiple requests while delivering timely, professional support.

Qualifications

• Excellent written and verbal communication skills.
• Strong organization and attention to detail.
• Customer-focused and professional demeanor.
• Comfortable conducting online research.
• Able to manage multiple requests and deadlines.
• Proficient with email and web-based platforms.
• Strong problem-solving and follow-up abilities.
• Previous customer service, hospitality, reservations, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand needs and preferences.
• Research accommodations, transportation, activities, and related services.
• Assist with planning and coordinating reservations.
• Review availability and reservation details.
• Provide confirmations, updates, and relevant information.
• Assist with modifications and special requests.
• Maintain accurate client and reservation records.
• Follow up on pending requests and outstanding information.
• Coordinate with service providers when necessary.
• Ensure reservation details are organized and accurate.
• Provide professional client support throughout the process.

Skills

Communication

Organization

Customer focus

Online research

Multitasking

Email/web tools

Problem solving

Customer service experience helpful

Job description

Duquesa Travel Group is seeking an organized Reservation Planning Coordinator to help research options, coordinate reservations, and manage details throughout the planning process. The role focuses on clear communication, customer service, and meticulous planning to ensure a smooth experience for clients.

The ideal candidate enjoys helping others and can juggle multiple requests while delivering timely, professional support.