Remote Renewals Manager — Forecasting, Automation & Growth

Argo AI; Northern (KY); Hybrid; USD 85,000 - 102,000; Full time

Benefits offered by this job

Remote work

401(k) match

Paid vacation

Sick leave

Wellness days

Job summary

ClearGov is seeking an analytical, renewals-focused leader to design, own, and scale end-to-end renewal operations across customer segments. You will drive playbooks, improve systems efficiency, and forecast retention with precision, while acting as a customer-facing contact for SMB/TT accounts when needed.

You will build renewal pipelines, define lifecycle stages, and implement AI-driven workflows to scale digital renewals.

Qualifications

• 2–3 years in Renewals, Account Management, or Revenue Operations within a high-growth B2B SaaS environment.
• Proven mastery in renewal forecasting, GRR/NRR modeling, and risk identification in partnership with CS Ops.
• Deep proficiency in Salesforce (SFDC) management, dashboards, and opportunity workflow design.
• Automation and AI: experience with CS platforms (ChurnZero, Gong), AI tools, and automation engines to drive digital engagement.
• Commercial acumen: understanding SaaS metrics (GRR, NRR), pricing, contracting, and uplift structures.
• Process design: track record of turning complex workflows into repeatable, scalable SOPs.
• Customer-facing capability: comfortable engaging SMB and Tech Touch accounts for renewals.

Responsibilities

• Predictive Retention & Forecasting: build and own renewal forecasting models and deliver GRR/NRR projections to leadership.
• Process Architecture & Segmentation: standardize end-to-end renewal operating model across high-touch, mid-touch, and digital segments.
• Stages & Rules of Engagement: define lifecycle stages, triggers, and cross-functional ROE.
• Salesforce & Systems Optimization: manage SFDC renewal pipelines, forecasting workflows, and data integrity.
• AI & Digital Scaling: implement AI-driven insights, automated messaging, and workflow triggers for scale.
• Commercial Strategy & Execution: operationalize renewal pricing, uplift models, and multi-year terms.
• Cross-Functional Enablement: document SOPs and train CS teams on renewals negotiations and compliance.

Skills

Renewals experience

SaaS forecasting

Salesforce SFDC

Automation/AI tools

Commercial acumen

Process design

Customer-facing

Tools

ChurnZero

Gong

Salesforce

Job description

ClearGov is seeking an analytical, renewals-focused leader to design, own, and scale end-to-end renewal operations across customer segments. You will drive playbooks, improve systems efficiency, and forecast retention with precision, while acting as a customer-facing contact for SMB/TT accounts when needed.

You will build renewal pipelines, define lifecycle stages, and implement AI-driven workflows to scale digital renewals.