Renewals & Growth Specialist - Customer Success

Commerce; Austin (TX); Hybrid; USD 62,000 - 104,000; Full time

Job summary

Commerce is looking for a Customer Success Renewal Specialist to join our CSS Team in a hybrid role. You will identify at-risk accounts, develop renewal strategies, and negotiate multi-year renewals to retain customer business.

You’ll work with Sales and Customer Success to maximize value from the platform, coordinate renewal activity, and pursue upsell opportunities. Strong negotiation and CRM experience are required.

Qualifications

• Minimum 2 years in renewal or sales role with a strong foundation in negotiation tactics preferred.
• Experience in a customer-facing, service-oriented role is required.
• Exceptional written and verbal communication skills; ability to diffuse difficult situations and secure buy-in from stakeholders.

Responsibilities

• Identify at-risk customers and develop renewal strategies to prevent churn.
• Maintain consistent customer engagement throughout the renewal cycle.
• Negotiate multi-year subscription renewals to retain business and assist with closing renewal deals.
• Identify and close upsell/cross-sell opportunities during renewal engagements.
• Coordinate renewal activity with Sales and Customer Success teams to keep stakeholders informed.

Skills

Renewal negotiations

Customer-facing

Communication skills

CRM (Salesforce)

Zendesk

Tableau

Google Workspace

MS Office

Tools

Salesforce CRM

Zendesk

Tableau

Job description

Commerce is looking for a Customer Success Renewal Specialist to join our CSS Team in a hybrid role. You will identify at-risk accounts, develop renewal strategies, and negotiate multi-year renewals to retain customer business.

You’ll work with Sales and Customer Success to maximize value from the platform, coordinate renewal activity, and pursue upsell opportunities. Strong negotiation and CRM experience are required.