Remote Renewal Specialist & Customer Success

Checkmk; United States; Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Fully remote work

Munich office option

Wellness and sports programs

Flat hierarchies

Job summary

Checkmk is seeking a Renewal Specialist to coordinate contract renewals, manage customer relationships, and drive renewal campaigns across teams. You will handle quotes, tenders, and billing while exploring AI-enabled process improvements.

A collaborative, customer-focused mindset is essential to optimize workflows with Sales, Operations, and Account Management. Fluency in German and English, both written and spoken, is required, with a proactive, reliable work style and the ability to operate

Qualifications

• Careful, precise and reliable work style.
• Enjoys diving into topics and working with contracts.
• Confident and fluent in German and English, both written and spoken.

Responsibilities

• Coordinate contract renewals in a structured pipeline.
• Build and maintain relationships with customers by phone or email.
• Set up renewal campaigns with other teams and explore upselling opportunities.
• Maintain and develop the CRM system, documenting campaigns and interactions.
• Create quotes, support tenders, and oversee billing for services and subscriptions.
• Identify AI opportunities to improve renewal processes and automate workflows.
• Collaborate with Sales, Operations, and Account Management to optimize processes.

Skills

German fluency

English fluency

Job description

Checkmk is seeking a Renewal Specialist to coordinate contract renewals, manage customer relationships, and drive renewal campaigns across teams. You will handle quotes, tenders, and billing while exploring AI-enabled process improvements.

A collaborative, customer-focused mindset is essential to optimize workflows with Sales, Operations, and Account Management. Fluency in German and English, both written and spoken, is required, with a proactive, reliable work style and the ability to operate