German-Speaking Renewal Specialist - Remote

DocuSign; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

DocuSign is seeking a German-speaking Renewal Specialist to own a portfolio of renewals in a remote setup. You will negotiate favorable terms, protect customer trust, and collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to drive renewal success.

You will forecast renewal outcomes, identify growth opportunities, and work to minimize attrition while achieving financial targets in a SaaS environment.

Qualifications

• 1+ years of experience within Renewal Management, Account Management or Customer Success.
• Bachelor’s degree.
• Fluent in written and spoken English and German.

Responsibilities

• Own and implement win/win negotiation strategies for a high quantity of renewals that enhance contract value while protecting and improving customer trust.
• Increase account growth by playing a role on the account team, helping to identify incremental opportunities upon contract renewal.
• Maintain and update a rolling forecast of your territory and communicate any renewal risk to internal resources in order to develop resolution strategies.
• Collaborate with internal resources such as Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to develop strategies for upcoming renewals.
• Work on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
• Follow and adhere to best practices for all internal processes including, Opportunity Management, Data Quality and Accuracy, CRM Hygiene, Quotes and Forecasting.
• Achieve financial and strategic revenue, bookings and billings targets.
• Evaluate your portfolio to prioritize time to render the most favorable outcomes.
• Leverage customer data and behavior to assess the health of each renewal.

Skills

Renewal management

Account management

Customer Success

Negotiation

Education

Bachelor's degree

Job description

DocuSign is seeking a German-speaking Renewal Specialist to own a portfolio of renewals in a remote setup. You will negotiate favorable terms, protect customer trust, and collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations and Product Management to drive renewal success.

You will forecast renewal outcomes, identify growth opportunities, and work to minimize attrition while achieving financial targets in a SaaS environment.