Remote Renewal & Growth Analyst (SMB)

J.D. Power; Michigan; Remote; USD 57,000 - 66,000; Full time

Benefits offered by this job

Flexible work arrangements

Job summary

JD Power seeks a Chrome Customer Success Analyst to drive renewal analysis for SMB customers in a remote-USA setup. You will monitor usage, identify risks, and collaborate with Sales and Customer Success to maximize retention and revenue growth.

You will tailor engagement, manage priorities, and contribute to cross-functional process improvements using data insights and AI tools like Copilot. Strong Excel skills and CRM experience are beneficial.

Qualifications

• 2-4 years of experience analyzing customer data and usage patterns.
• Excellent communication and interpersonal skills.
• Analytical skills to interpret data and drive action.
• Comfortable with AI tools such as Microsoft Copilot.
• Basic knowledge of Excel; process automation is a plus.
• Ability to manage priorities with strong customer focus.
• Experience with subscription-based data products is desirable.

Responsibilities

• Own renewals analysis and execution for Chrome SMB customers.
• Monitor account health, usage, risks, and renewal terms.
• Collaborate with Sales and Customer Success to drive retention and revenue growth.
• Provide tailored engagement and cross-functional partnership.
• Support process automation and maintain CRM data quality.

Skills

Customer data analysis

Communication

Analytical thinking

AI tools Copilot

Excel

CRM systems

Prior renewals experience

Tools

CRM systems

Job description

JD Power seeks a Chrome Customer Success Analyst to drive renewal analysis for SMB customers in a remote-USA setup. You will monitor usage, identify risks, and collaborate with Sales and Customer Success to maximize retention and revenue growth.

You will tailor engagement, manage priorities, and contribute to cross-functional process improvements using data insights and AI tools like Copilot. Strong Excel skills and CRM experience are beneficial.