Remote Renewal & Growth Analyst for Chrome SMB

J.D. Power; California (MO); Remote; USD 57,000 - 66,000; Full time

Job summary

JD Power is seeking a Chrome Customer Success Analyst to drive renewal strategies for SMB customers, delivering measurable revenue growth and high customer satisfaction in a remote-friendly, virtual-first environment across the U.S. and Canada.

You will monitor usage, analyze risk, and collaborate with Sales, Legal and Revenue Operations to renew contracts, optimize pricing, and expand product adoption while ensuring a seamless customer experience and long-term loyalty.

Qualifications

• 2-4 years of experience analyzing customer data and usage patterns.
• Excellent communication and interpersonal skills that contribute to a strong team culture.
• Analytical skills with ability to interpret data (usage, adoption, pricing, health scores) to drive action and decision-making.
• Comfortable working with AI tools such as Microsoft Copilot.
• Basic knowledge of Excel
• Knowledge of process automation helpful
• Ability to effectively manage priorities while maintaining a high level of customer focus
• Demonstrated problem-solving ability—comfortable navigating ambiguity and working in cross-functional teams.
• Knowledge of working with subscription-based data products and services (desirable)

Responsibilities

• Serve as the primary point-of-contact and advocate for your assigned customer portfolio, ensuring alignment between customer objectives and our solutions.
• Develop strategies to retain existing customers and prevent churn.
• Collaborate with customers to renew contract terms, pricing, and any modifications to align with their current needs.
• Engage with customers on renewals based on defined segmentation, tiering strategy, and account playbooks.
• Partner with internal Sales, Legal and Finance to facilitate customer renewal processes
• Retain existing customers through strong engagement and ensuring renewals.
• Proactively monitor customer product usage to identify risks and opportunities for account growth.
• Support reversal of potential downsells through early risk identification and proactive engagement.
• Over time, identify opportunities for upselling additional Chrome products or features.

Skills

Data analysis

Communication

Analytical thinking

AI tools

Excel basics

Process automation

Cross-functional collaboration

Problem solving

Tools

CRM software

Microsoft Copilot

Job description

JD Power is seeking a Chrome Customer Success Analyst to drive renewal strategies for SMB customers, delivering measurable revenue growth and high customer satisfaction in a remote-friendly, virtual-first environment across the U.S. and Canada.

You will monitor usage, analyze risk, and collaborate with Sales, Legal and Revenue Operations to renew contracts, optimize pricing, and expand product adoption while ensuring a seamless customer experience and long-term loyalty.