Remote Renewal & Growth Analyst (Chrome SMB)

J.D. Power; Northern (KY); Hybrid; USD 57,000 - 66,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning and development opportunities

Value-driven culture

Job summary

JD Power in a remote-first environment is seeking a Chrome Customer Success Analyst to own renewals for SMB customers, analyzing usage data and coordinating with Customer Success and Sales to secure contract renewals and revenue growth.

You will monitor product usage, identify risks, develop renewal strategies, and collaborate with Legal and Finance to ensure seamless contract terms, while maintaining accurate CRM records and pursuing upsell opportunities across Chrome products.

Qualifications

• 2-4 years analyzing customer data to identify trends.

Responsibilities

• Serve as the primary point of contact for your assigned customer portfolio and advocate for renewal strategies.
• Monitor account health and usage to identify risks and opportunities for growth.
• Collaborate with Sales, Legal and Finance to renew contracts and negotiate terms as needed.
• Generate renewal reports and maintain accurate CRM records of accounts and plans.
• Identify upsell opportunities for Chrome products and features to existing customers.

Skills

Communication

Analytical thinking

Customer focus

Cross-functional collaboration

Problem solving

AI tools familiarity

Tools

Microsoft Copilot

Excel

Job description

JD Power in a remote-first environment is seeking a Chrome Customer Success Analyst to own renewals for SMB customers, analyzing usage data and coordinating with Customer Success and Sales to secure contract renewals and revenue growth.

You will monitor product usage, identify risks, develop renewal strategies, and collaborate with Legal and Finance to ensure seamless contract terms, while maintaining accurate CRM records and pursuing upsell opportunities across Chrome products.