Strategic Renewal Manager — Remote & Revenue Growth

New Relic; Phoenix (AZ); Hybrid; USD 138,000 - 172,000; Full time

Benefits offered by this job

Healthcare

Dental

Vision

Parental leave

Mental health benefits

401(k) with match

Flexible time off

11 paid holidays

Volunteer time off

Job summary

New Relic in Phoenix seeks an Account Manager to drive retention and expansion in a quota-bearing role across Customer Success, Sales, and Product. You will build strategic customer relationships and help customers maximize value from our observability platform.

You will collaborate with Account Executives, renewals teams, and Solutions Consultants to review opportunities, negotiate contracts, and prevent churn while growing revenue.

Qualifications

• 5+ years in a quota-carrying role or renewals/customer success
• Proven ability to build deep, strategic relationships with stakeholders
• Experience building and interpreting datasets to manage pipeline
• Track record of guiding value-based discussions for growth
• Excellent written and verbal communication skills
• Experience with time management to retain and renew early/on-time
• Experience with Salesforce, Salesloft, MS Excel, and PowerPoint

Responsibilities

• Drive revenue and retention through cross-functional pod collaboration
• Secure and negotiate renewals with customers
• Mitigate churn with strategic plans
• Deliver expansion by increasing BCM and upsell opportunities

Skills

Customer success

Renewals

Relationship building

Data analysis

Communication

Tools

Salesforce

Salesloft

MS Excel

PowerPoint

Job description

New Relic in Phoenix seeks an Account Manager to drive retention and expansion in a quota-bearing role across Customer Success, Sales, and Product. You will build strategic customer relationships and help customers maximize value from our observability platform.

You will collaborate with Account Executives, renewals teams, and Solutions Consultants to review opportunities, negotiate contracts, and prevent churn while growing revenue.