Remote Reinsurance Claims Operations Lead

Augment Risk Limited; United States; Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Equity participation

Work from anywhere

Job summary

Augment Risk Limited is seeking a Claims Operations Manager to build and run a disciplined claims-servicing capability across our reinsurance portfolio. This hands-on role requires bringing order, responsiveness, and strong controls to a growing business, with end-to-end ownership after notification.

You will own intake, triage, tracking, and escalation, coordinating with cedants, reinsurers, brokers, and internal teams.

Qualifications

• 5+ years of relevant claims operations, claims servicing, or reinsurance claims experience within a broker, insurer, MGA, managing agent, TPA, or reinsurer.
• Strong understanding of claims bordereaux, loss reporting, reserves, settlement workflows, and reinsurance contract administration.
• Ability to coordinate multiple parties and keep complex matters moving without losing detail or accountability.
• Excellent written communication, judgement, organization, and attention to detail.
• Comfort working in a fast-moving environment where processes are being built as well as operated.

Responsibilities

• Establish and operate the claims intake, triage, tracking, and escalation process across treaty and delegated authority reinsurance business.
• Coordinate claims notifications, bordereaux, reserve movements, supporting documentation, and information requests among cedants, reinsurers, fronting carriers, TPAs, and internal teams.
• Maintain a complete and auditable claims register, with clear status, ownership, financial movements, next actions, and escalation triggers.
• Monitor reporting and payment obligations; work with Technical Accounting and Treasury to support accurate and timely claims settlement.
• Lead operational problem-solving on aged claims, missing data, disputed items, and late responses; expedite issues appropriately.
• Partner with Wordings, Legal and Compliance, and broking teams to ensure claims handling follows contract terms and agreed authorities.
• Produce clear management reporting on claims volumes, ageing, reserves, payment status, exceptions, and recurring root causes.
• Improve processes, controls, and systems as the portfolio scales, including automation and structured data.

Skills

Claims operations

Reinsurance claims

Stakeholder coordination

Attention to detail

Written communications

Tools

Claims systems

Job description

Augment Risk Limited is seeking a Claims Operations Manager to build and run a disciplined claims-servicing capability across our reinsurance portfolio. This hands-on role requires bringing order, responsiveness, and strong controls to a growing business, with end-to-end ownership after notification.

You will own intake, triage, tracking, and escalation, coordinating with cedants, reinsurers, brokers, and internal teams.