Remote Regional Field Technician – Network Install & Support

West Networks; Gainesville (FL); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Company Cell Phone

Company Laptop

Profit-Sharing Bonuses

Job summary

A managed network infrastructure services provider is seeking a Tier 1 Regional Field Operations Technician. This position involves providing remote phone support and on-site installations across various regions in the United States. Ideal candidates will have strong customer service skills and the ability to solve problems in the field. The role offers benefits such as health insurance and profit-sharing bonuses after 6 months.

Qualifications

• Able to crimp cables and run Ethernet wiring.
• Physically fit for driving long distances.
• Willing to learn and grow with the team.

Responsibilities

• Provide Tier 1 phone support and remote triage.
• Deliver on-site support during rollout periods.
• Collaborate with Tier 2 and Tier 3 teams.

Skills

Customer service

Problem-solving

Cable crimping

Hands-on installation

Job description

A managed network infrastructure services provider is seeking a Tier 1 Regional Field Operations Technician. This position involves providing remote phone support and on-site installations across various regions in the United States. Ideal candidates will have strong customer service skills and the ability to solve problems in the field. The role offers benefits such as health insurance and profit-sharing bonuses after 6 months.