Tier 1 Regional Field Operations Technician

West Networks; Gainesville (FL); Remote; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision Insurance

Company Cell Phone

Company Laptop

Profit-Sharing Bonuses

Job summary

A managed network infrastructure services provider is seeking a Tier 1 Regional Field Operations Technician. This position involves providing remote phone support and on-site installations across various regions in the United States. Ideal candidates will have strong customer service skills and the ability to solve problems in the field. The role offers benefits such as health insurance and profit-sharing bonuses after 6 months.

Qualifications

• Able to crimp cables and run Ethernet wiring.
• Physically fit for driving long distances.
• Willing to learn and grow with the team.

Responsibilities

• Provide Tier 1 phone support and remote triage.
• Deliver on-site support during rollout periods.
• Collaborate with Tier 2 and Tier 3 teams.

Skills

Customer service

Problem-solving

Cable crimping

Hands-on installation

Job description

Overview

Tier 1 Regional Field Operations Technician

Join to apply for the Tier 1 Regional Field Operations Technician role at West Networks

This is a remote position.

West Networks, a leading managed network infrastructure services provider based in Gainesville, Florida, is proud to announce the expansion of its Nationwide Field Services Division. This strategic move supports the growing demand for next-business-day on-site installation and support across the United States, driven by our enterprise, healthcare, and retail clients, and the rapid adoption of our Retail SpeedFusion Kits.

Nationwide Hiring Initiative

We are actively seeking Field Operations Technicians to join our expanding team. This is a Tier 1 position focused on remote hands, field installation, and basic technical support.

Details

• Position Title: Field Operations Technician (Tier 1)
• Salary Range: $45,000 – $55,000 per year
• Work Location: Work from home or from a regional office
• Reporting To: Field Operations Manager
• Coverage Zones: North Central, South Central, Northeast, Southeast, West

We are hiring a limited number of technicians per region, based on demand. Some regions will have more openings than others.

Responsibilities

• Provide Tier 1 phone support and remote triage from home
• Deliver same-day or next-business-day on-site support across your assigned region during mass rollout periods
• Be physically fit and capable of driving long distances and performing hands-on installations
• Enjoy driving, working with customers, and solving problems in the field
• Maintain a positive, professional, and presentable demeanor always
• Able to crimp cables, patch into networks, run clean and tidy Ethernet wiring, and leave every job site better than you found it
• Willing to learn and grow with our team and technology stack
• Collaborate with our Tier 2 and Tier 3 teams based in Florida to support healthcare, retail, and enterprise clients

Benefits

• Health Insurance
• Dental & Vision Insurance
• Company Cell Phone
• Company Laptop
• Company Vehicle (subject to approval based on region and role)
• Profit-Sharing Bonuses (eligible after 6 months of employment)