Remote Regional Field Operations Leader

RetailData LLC; Richmond (VA); Hybrid; USD 120,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

401(k) match

Remote work for non-Richmond teams

Bonus eligibility

Job summary

RetailData LLC seeks a Regional Manager, Field Operations to lead a distributed team across the United States, directing Field Operations Managers and Research Associates to meet delivery timelines, quality standards, and workforce productivity targets.

This role emphasizes accountability, performance management, and continuous operational improvement, with travel as needed and a hybrid work model for the Richmond, VA team.

Qualifications

• 7+ years of field operations, workforce management, or similar role.
• Demonstrated leadership experience managing teams, including managers.
• Strong analytical, organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities and interpret performance metrics across a dispersed organization.
• Proficiency with Microsoft Office and reporting tools.
• Currently not open to applicants from Washington or California.

Responsibilities

• Lead, coach, and hold regional Field Operations Managers accountable for performance and operational results.
• Ensure regional work is staffed, completed on time, and meets client requirements.
• Oversee labor utilization and scheduling to meet delivery commitments and minimize overtime.
• Monitor regional performance metrics and implement corrective actions.
• Establish consistent regional management practices and develop leadership capabilities.

Skills

Field operations management

Leadership

Analytical skills

Communication

Microsoft Office

Education

Bachelor's degree in Business/Operations

Tools

Operational reporting systems

Job description

RetailData LLC seeks a Regional Manager, Field Operations to lead a distributed team across the United States, directing Field Operations Managers and Research Associates to meet delivery timelines, quality standards, and workforce productivity targets.

This role emphasizes accountability, performance management, and continuous operational improvement, with travel as needed and a hybrid work model for the Richmond, VA team.