Field Operations Manager

RetailData LLC; Richmond (VA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Fully remote position

Annual bonus eligibility

Comprehensive benefits package

Job summary

RetailData LLC seeks a Field Operations Manager to lead a distributed Research Associate team across the territory. You will convert schedules into reliable field execution, manage capacity, coach associates, and partner with corporate support to maintain quality and client standards.

The role emphasizes staffing, performance monitoring, and cost-aware labor management while delivering accurate results on time in a fully remote setting.

Qualifications

• Three or more years in field operations, workforce management, or project delivery.
• Strong leadership, communication, and organizational skills.
• Ability to manage competing priorities and work independently in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn operational dashboards and business systems.
• Note: exclude applicants from WA or CA.

Responsibilities

• Lead, engage, and manage Research Associate performance with clear expectations.
• Ensure staffing and scheduling meet project requirements and deadlines.
• Monitor execution, ensure accuracy and timeliness of work, address delivery risks.
• Allocate resources to balance delivery, quality, and labor costs.
• Coordinate with corporate teams and Field Operations leadership to resolve issues.

Skills

Leadership

Communication

Organizational skills

Problem-solving

Microsoft Office

Dashboards/BI tools

Education

Bachelor's degree in operations management or related field

Tools

MS Office

Job description

Position Overview

The Field Operations Manager (FOM) is responsible for the performance, readiness, and productivity of the Research Associate (RA) team within an assigned territory. This role leads a geographically distributed field workforce to ensure assigned work is properly staffed, completed on time, and delivered in accordance with RDSolutions' quality standards and client requirements.

The Field Operations Manager turns project schedules and business priorities into reliable field execution. This includes managing workforce capacity, communicating clear expectations, monitoring performance, coaching and developing Research Associates, resolving execution issues, and coordinating with corporate support teams.

Success in this role means having the right people available for the right assignments, maintaining a high-performing and engaged field team, delivering accurate and timely results, and using labor resources efficiently without compromising quality.

Essential Functions and Responsibilities

• Field Team Leadership: Lead, engage, and manage Research Associate performance through clear expectations, coaching, feedback, and collaboration with Human Resources as needed.
• Workforce Planning and Execution: Ensure assigned work is appropriately staffed and scheduled, with sufficient field team coverage to meet project requirements and deadlines.
• Quality and Delivery: Monitor field execution, hold Research Associates accountable for accurate and timely work, and address issues that could affect delivery or quality standards.
• Labor Productivity and Cost Management: Allocate resources efficiently, balancing delivery requirements and quality with labor costs, overtime, drive time, and mileage.
• Operational Coordination: Partner with corporate teams and Field Operations leadership to resolve issues, communicate risks, maintain visibility into project status, and improve field execution.
• Other duties as assigned.

Required Qualifications

• Three or more years of relevant experience in field operations, workforce management, people supervision, scheduling, or project delivery.
• Strong leadership, communication, organizational, and problem-solving skills.
• Ability to manage competing priorities, monitor performance metrics, and work independently in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn operational dashboards and business systems.
• At this time, we are unable to consider applicants who reside in the states of Washington or California.

Preferred Qualifications

• Experience managing a geographically dispersed workforce.
• Experience in retail operations, merchandising, field services, or data collection.

Working Conditions

• Primarily Monday through Friday during normal business hours, with flexibility to support field associates and operational needs across time zones.
• Additional hours may be required to meet project deadlines or resolve operational issues.
• Regular use of a computer and phone, with occasional client contact and frequent interaction with internal teams and leadership.

Benefits

• Fully remote position.
• A competitive base salary plus annual bonus eligibility.
• Comprehensive benefits package including medical, dental, vision, 401(k) with match, and more.
• An international and diverse work environment.