Remote Refill Team Lead - Pharmacy Support

Evicore Healthcare; Newburyport (MA); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Holiday pay, PTO, and overtime pay

401(k) with company match

Tuition assistance

A fun, friendly, and unique culture

Job summary

Freedom Fertility, part of The Cigna Group, is seeking a Customer Service Refill Team Lead Representative to coach technicians, manage daily refill workflows, and ensure patient satisfaction. This role emphasizes coaching, accuracy, and collaboration within a fast-paced fertility pharmacy team.

You will lead patient care for timely refill support, promote quality, and work with leadership to improve efficiency while maintaining compliance with SOPs and HIPAA standards.

Qualifications

• State pharmacy technician license and CPhT certification required.
• Empathetic, fun-loving personality with good sense of humor.
• High school diploma or GED required.
• Excellent customer service, organizational, and time management skills.
• Strong attention to detail and commitment to accuracy and quality.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office and internet.
• Willingness to work a flexible schedule.

Responsibilities

• Support refill calls, online refill requests, processing, and daily workflow priorities.
• Answer technicians’ questions, provide guidance, and promote teamwork.
• Assist with onboarding, training, and coaching team members on workflows and procedures.
• Reinforce SOPs, HIPAA requirements, documentation standards, and quality expectations.
• Monitor productivity, quality, attendance, and schedule adherence to identify improvements.
• Resolve refill issues and escalate concerns appropriately.
• Share workflow updates and collaborate with supervisors, pharmacists, and other departments.
• Assist with workload distribution and provide hands-on support during high-volume periods.
• Support departmental projects and perform other duties as assigned.

Skills

Customer service

Communication

Team leadership

Coaching

Education

High school diploma or GED

Tools

Microsoft Office Suite

Internet

Job description

Freedom Fertility, part of The Cigna Group, is seeking a Customer Service Refill Team Lead Representative to coach technicians, manage daily refill workflows, and ensure patient satisfaction. This role emphasizes coaching, accuracy, and collaboration within a fast-paced fertility pharmacy team.

You will lead patient care for timely refill support, promote quality, and work with leadership to improve efficiency while maintaining compliance with SOPs and HIPAA standards.