Remote Refill Pharmacy Team Lead — Patient Care

Cigna Health and Life Insurance Company; Newburyport (MA); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Tuition assistance

Paid time off

Holidays

Job summary

Freedom Fertility, part of The Cigna Group, seeks a Customer Service Refill Team Lead to empower a busy fertility pharmacy. You will coach technicians, manage workflows, and ensure accurate refill support for patients throughout their fertility journeys.

This is a permanent, work-from-home role with Massachusetts onsite considerations for current onsite staff. Ideal candidates have a pharmacy technician license with CPhT, strong customer service, and leadership abilities to drive quality and

Qualifications

• State pharmacy technician license and CPhT certification required.
• High school diploma or GED required.
• Excellent customer service and time management skills.

Responsibilities

• Support refill calls and processing, ensuring accuracy and timeliness.
• Coach and guide technicians, promote teamwork and quality standards.
• Onboard, train, and coach team members on workflows and SOPs.
• Monitor productivity, quality, attendance and schedule adherence.
• Escalate patient concerns appropriately and collaborate with leaders.

Education

High school diploma or GED

State pharmacy technician license

Certified Pharmacy Technician (CPhT)

Tools

Microsoft Office

Call center software

Job description

Freedom Fertility, part of The Cigna Group, seeks a Customer Service Refill Team Lead to empower a busy fertility pharmacy. You will coach technicians, manage workflows, and ensure accurate refill support for patients throughout their fertility journeys.

This is a permanent, work-from-home role with Massachusetts onsite considerations for current onsite staff. Ideal candidates have a pharmacy technician license with CPhT, strong customer service, and leadership abilities to drive quality and