Remote Records & Enrollment Operations Lead

Texas Association of Collegiate Registrars and Admissions Officers (TACRAO); Denton (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Remote work arrangements

Tuition scholarships for employee and

Recreational resources and activities

Job summary

Texas Association of Collegiate Registrars and Admissions Officers (TACRAO) seeks a Records and Registration Manager to lead daily operations, ensuring accurate student records and efficient processing across systems. You will interact with students, faculty and staff, handle inquiries with diplomacy, and drive improvements in enrollment processes.

The role emphasizes training, regulatory compliance and collaboration among teams to support retention efforts.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience delivering high-quality customer service in a university setting.
• Ability to manage teams and interpret policy for stakeholders.

Responsibilities

• Leads a staff team including hiring, training, scheduling and mentoring.
• Oversees customer service and processes across student records and systems.
• Ensures compliance with state, federal and accrediting requirements.
• Communicates policy and resolves escalations with diplomacy and accuracy.
• Performs system testing and maintains process documentation.
• Analyzes data to support enrollment and retention goals.

Skills

Customer service

Team leadership

Communication

Diplomacy

Problem solving

Technology proficiency

Education

Bachelor's degree

Tools

Student information systems

Microsoft Office

Job description

Texas Association of Collegiate Registrars and Admissions Officers (TACRAO) seeks a Records and Registration Manager to lead daily operations, ensuring accurate student records and efficient processing across systems. You will interact with students, faculty and staff, handle inquiries with diplomacy, and drive improvements in enrollment processes.

The role emphasizes training, regulatory compliance and collaboration among teams to support retention efforts.