Senior Registrar Coordinator

Texas Association of Collegiate Registrars and Admissions Officers (TACRAO); Denton (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Flexible hours

Remote work arrangements

Tuition scholarships for employee and

Recreational resources and activities

Job summary

Texas Association of Collegiate Registrars and Admissions Officers (TACRAO) seeks a Records and Registration Manager to lead daily operations, ensuring accurate student records and efficient processing across systems. You will interact with students, faculty and staff, handle inquiries with diplomacy, and drive improvements in enrollment processes.

The role emphasizes training, regulatory compliance and collaboration among teams to support retention efforts.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Experience delivering high-quality customer service in a university setting.
• Ability to manage teams and interpret policy for stakeholders.

Responsibilities

• Leads a staff team including hiring, training, scheduling and mentoring.
• Oversees customer service and processes across student records and systems.
• Ensures compliance with state, federal and accrediting requirements.
• Communicates policy and resolves escalations with diplomacy and accuracy.
• Performs system testing and maintains process documentation.
• Analyzes data to support enrollment and retention goals.

Skills

Customer service

Team leadership

Communication

Diplomacy

Problem solving

Technology proficiency

Education

Bachelor's degree

Tools

Student information systems

Microsoft Office

Job description

The Registrar's Office provides support services to students, faculty, staff and other constituents in the areas of academic advising support programs, course scheduling, enrollment, degree verification, transfer articulation, test credit, athletic certification and maintenance of student academic records, as well as handles state and federal reporting.

We recognize our responsibility to foster an open, welcoming environment where students, faculty, and staff of all backgrounds can collaboratively learn, work, and serve.

The university has a generous benefits, leave and perks package that includes flexible hours and remote work arrangements, tuition scholarships for employee and immediate family, and recreational resources and activities.

UNT is located in Denton, Texas, a growing city with a small‑town feel and a thriving arts and music scene centered on its downtown Square and is connected by highways and light rail to the major transportation hubs and big‑city attractions of Dallas and Fort Worth, about 40 miles away. UNT’s proximity to these major metropolitan centers ensures that our new colleague will be able to access a wide range of activities and cultural experiences.

Position Overview

This position is responsible for the day to day management of Records and Registration overseeing customer service and processes related to the accuracy integrity of academic and student records and corresponding systems to support enrollment and retention. Serves as an escalation resource for problem resolution. Work is performed within various student platforms and information systems, ensuring upgrades, maintenance and continuity. This role requires direct interaction with students, former students, faculty, and staff, to handle a variety of inquiries, often requiring diplomacy, critical thinking and problem resolution. Responsible for developing training and ensuring compliance with a range of institutional, state, and federal regulations.

This position requires a detail driven critical thinker who thrives in a fast‑paced environment, is technically proficient in various software platforms and understands interdependencies. This role requires discernment and problem‑solving to review escalations and complex and collaborative processes. Promotes and generates collaboration across teams to achieve a collective outcome. Creates a unified team that get results optimizing outcomes and impact that directly affects enrollment and retention.

Minimum Qualifications

Bachelor's degree and three year of related experience or any equivalent combination of education, training, and experience.

Knowledge, Skills and Abilities

• Skill in the use of standard office equipment and software.
• Ability to effectively use computer and information technology.
• Skill in using computer applications including word processing software or ability to quickly assimilate.
• Knowledge of principles and processes for providing high‑quality customer service.
• Skill in telephone etiquette and courteous communication with public, verbally and in writing, evaluating information and address identified issues.
• Ability to work in a collaborative results‑oriented environment.
• Ability to consistently exercise initiative, tact, diplomacy, and professionalism.
• Knowledge of standard office policies and procedures ability to quickly assimilate.

Preferred Qualifications

Prior experience working in a Registrars Office, student records, or student affairs.

Job Duties

• Manages a team of staff including hiring, training, development and mentoring, evaluating, planning, timekeeping, scheduling and assigning work activities.
• Coordinates customer service, systems and technical processes, daily processing and monitoring workloads for a team that serves students, faculty, and staff across the university.
• Ongoing support for programs and systems that facilitate enrollment and retention.
• Provides strategic guidance and support while communicating a broad range of policy and procedural information to students, former students, faculty and staff. Interprets policy and aids stakeholders in resolution of problems including escalations and troubleshooting for their area of specialization.
• Communicates and enforces timelines, policies and practices to ensure compliance with all state, federal and accrediting agencies.
• Reviews and evaluates business processes for continuous improvement and proposes solutions to improve overall institutional and student success
• Performs system testing related to platform upgrades and business process changes.
• Drafts, updates and maintains consistency across internal business process documentation.
• Prepares, analyzes and monitors reports and statistical data to ensure compliance with university, state and federal regulations and in support of university goals.
• Rapidly learns a variety of complex software systems and maintains technical proficiency to process, research, and respond to customer requests.