Remote Real Estate Software Support Specialist (Chat)

Dew Software, Inc.

Oklahoma City (OK)

Hybrid

USD 38,000 - 54,000

Full time

2 days ago

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Job summary

Dew Software, Inc. seeks an Associate, Technical Services (Customer Support Specialist) to deliver Tier-1 support via live chat for real estate appraisers and inspectors across the United States and Canada.

The role emphasizes concise written communication, basic technical knowledge, and the ability to multitask while delivering prompt, professional service. Training is onsite Monday–Friday, 8:00 AM–5:00 PM CST.

Qualifications

1+ year of customer service or related office role.
Strong written English communication and digital etiquette.
Able to explain technical information clearly and concisely.
Typing speed 45–50+ wpm recommended.
Strong problem-solving and information-gathering skills.
Excellent attention to detail and documentation practices.
Dependable attendance and ability to follow shifts.

Responsibilities

Provide live chat support and professional assistance without phone queues.
Guide users through software navigation, account settings, and standard workflows.
Troubleshoot routine software and account issues using internal resources.
Manage 2–3 chat conversations simultaneously with quality and accuracy.
Identify complex issues and escalate to Tier-2 technical specialists.
Contribute to knowledge base improvements and self-service resources.
Document customer interactions and resolutions in the ticketing system.