Remote-Ready Strategic Client Success Director

Cigna Healthcare; United States; Hybride; USD 140 000 - 180 000; Plein temps

Résumé du poste

Evernorth Health Services, a division of The Cigna Group, seeks a Client Success Executive to own strategic relationships with health plans, employers, TPAs, and brokers. You’ll drive client health, retention, growth, and value realization while aligning cross‑functional teams around priorities.

You will translate client objectives and performance data into executive‑level insights, lead renewal discussions, and advance expansion opportunities through MDLIVE solutions, ensuring long‑term

Qualifications

• Bachelor’s degree required.
• 10+ years of healthcare client management or related fields.
• Experience managing executive relationships and enterprise renewals.
• Proven ability to lead executive reviews across cross‑functional teams.

Responsabilités

• Own the strategic relationship for assigned clients and act as trusted advisor.
• Develop and execute strategic account plans focused on health, retention, and growth.
• Build executive relationships with senior stakeholders to strengthen partnership and revenue.
• Translate client objectives and performance data into value insights for leadership.
• Lead renewal and expansion strategies with cross‑functional teams (Sales, Legal, Finance).
• Manage quarterly business reviews and multi‑year partnership planning.
• Oversee risk identification across relational, financial, and contractual dimensions.
• Coordinate internal teams to deliver on client commitments and drive adoption.

Connaissances

Executive presence

Strategic account management

Relationship management

Commercial acumen

Performance analysis

Cross-functional leadership

Client communication

CRM proficiency

Executive stakeholder management

Formation

Bachelor’s degree

Outils

Salesforce

CRM software

AI tools

Description du poste

Evernorth Health Services, a division of The Cigna Group, seeks a Client Success Executive to own strategic relationships with health plans, employers, TPAs, and brokers. You’ll drive client health, retention, growth, and value realization while aligning cross‑functional teams around priorities.

You will translate client objectives and performance data into executive‑level insights, lead renewal discussions, and advance expansion opportunities through MDLIVE solutions, ensuring long‑term