Remote Enterprise Client Success Leader

Root Functional Medicine; United States; Remote; USD 120,000 - 150,000; Full time

Benefits offered by this job

Equity

Medical/dental/vision

401K with matching

Generous PTO

Conference attendance

Job summary

Root Functional Medicine is seeking an Enterprise Client Success Manager to own employer relationships from onboarding through renewal. This remote, full-time role reports to the VP of Sales and collaborates across Sales, Clinical, Product, Operations, Engineering, and Marketing.

You’ll drive enrollment, engagement, and measurable outcomes, translating client goals into ROI and renewing accounts while expanding offerings with employers.

Qualifications

• 5+ years in account management, client success, or similar with retention/expansion results.
• Experience presenting to HR, benefits, finance, and C-suite leaders.
• Experience leading renewals and commercial conversations.

Responsibilities

• Own onboarding and implementation from contract signing to go-live.
• Manage employer relationships and drive engagement, renewals, and expansion.
• Provide data-driven ROI analyses to stakeholders.
• Coordinate with Sales, Clinical, Product, Ops, and Marketing.
• Lead broker/data operations and quarterly business reviews.

Skills

Account management

Client success

CRM discipline

Communication

Relationship building

Tools

HubSpot

Salesforce

Job description

Root Functional Medicine is seeking an Enterprise Client Success Manager to own employer relationships from onboarding through renewal. This remote, full-time role reports to the VP of Sales and collaborates across Sales, Clinical, Product, Operations, Engineering, and Marketing.

You’ll drive enrollment, engagement, and measurable outcomes, translating client goals into ROI and renewing accounts while expanding offerings with employers.