Remote Enterprise Client Success Leader | Equity & Growth

HealthX Ventures; Grand Rapids (MI); À distance; USD 90 000 - 130 000; Plein temps

Avantages offerts par ce poste

Medical benefits

HSA

401K with match

PTO and conference attendance

Résumé du poste

Root Functional Medicine is seeking a Remote Client Success Manager to own employer relationships from onboarding to renewal and expansion. You’ll drive enrollment, engagement, and measurable outcomes, serving HR, benefits, and wellness leaders across a cross-functional team.

You’ll report to the VP of Sales and work within the commercial team to ensure program value and renewals while coordinating with Sales, Clinical, Product, Operations, Engineering, and Marketing.

Qualifications

• 5+ years in account management or client success in health benefits, HR tech, or digital health.
• Proven experience renewing and expanding a book of business.
• Experience presenting to HR and C-suite leaders.
• Strong written and verbal communication with CRM discipline.
• Willingness to be measured on retention and renewal.

Responsabilités

• Own onboarding and implementation from contract Signing through launch and adoption.
• Manage relationships with HR leaders, benefits teams, and executive sponsors.
• Track enrollment, engagement, and ROI; report findings to stakeholders.
• Lead renewal and expansion discussions; build business cases for retention.
• Coordinate data operations, reporting, and broker interactions.
• Write and refine playbooks for scalable client success.

Connaissances

Account management

Client success

CRM proficiency

Stakeholder management

Renewals

Outils

HubSpot

Salesforce

Description du poste

Root Functional Medicine is seeking a Remote Client Success Manager to own employer relationships from onboarding to renewal and expansion. You’ll drive enrollment, engagement, and measurable outcomes, serving HR, benefits, and wellness leaders across a cross-functional team.

You’ll report to the VP of Sales and work within the commercial team to ensure program value and renewals while coordinating with Sales, Clinical, Product, Operations, Engineering, and Marketing.