Remote IT Help Desk Technician: Impactful User Support

Triwill Group; United States; On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

401(k) retirement savings plan

Flexible Spending Account

Paid time off

Job summary

Jobgether is seeking a fully remote IT Support Technician to be the first point of contact for end-users, troubleshooting hardware, software, OS, network and apps, across a broad Microsoft, Apple, cloud and security stack.

You will document issues, contribute to knowledge bases, and collaborate with IT teams while prioritizing tickets and delivering user-friendly support from a private home workspace.

Qualifications

• Support experience as Help Desk or IT Support Technician.
• Windows 10/11 and Mac OS proficiency.
• Strong communication and customer service skills.
• Ability to document issues and follow standard procedures.

Responsibilities

• End-user support: Monitor the ticketing system and be the first contact for requests via phone, email, and other channels.
• Technical troubleshooting: Diagnose and resolve software, hardware, OS, application, and network issues.
• System configuration: Install, configure, and maintain computers, software, and peripherals.
• Issue escalation: Upscale complex problems to IT teams and ensure resolution.
• Ticket and knowledge management: Document and track tickets and recurring problems.
• Technical documentation: Update knowledge-base articles and user guidance.
• User enablement: Provide training and step-by-step guidance on new technologies.
• IT collaboration: Work with IT colleagues to improve systems and processes.
• Project support: Contribute to IT projects while managing day-to-day support duties.
• Remote service delivery: Maintain a professional, helpful experience while handling multiple requests.

Skills

Windows 10/11

Mac OS

Office 365

Remote support tools

Customer service

PowerShell

Multitasking

Communication

Education

IT degree or cert

Tools

Kaseya VSA/BMS

Azure

Zscaler

Intune

PowerShell

Job description

Jobgether is seeking a fully remote IT Support Technician to be the first point of contact for end-users, troubleshooting hardware, software, OS, network and apps, across a broad Microsoft, Apple, cloud and security stack.

You will document issues, contribute to knowledge bases, and collaborate with IT teams while prioritizing tickets and delivering user-friendly support from a private home workspace.