Remote-Ready Dispatch Coordinator – HVAC & Plumbing

Lavallee Systems; North Oxford (MA); On-site; USD 31,684 - 44,083; Full time

Benefits offered by this job

Bonus based on performance

Health insurance

Paid time off

Training & development

Competitive salary

Job summary

A leading plumbing and heating company in North Oxford, MA is seeking a Dispatcher to coordinate technicians and ensure efficient project scheduling. This role demands excellent communication skills, knowledge of HVAC systems, and experience with dispatching software. The company offers a competitive wage starting at $23 per hour, bonus potential, and a comprehensive benefits package including health insurance and paid time off. Join a dynamic team committed to craftsmanship and customer service.

Qualifications

• Minimum of a high school diploma; college degree is a plus.
• Experience with dispatching software (ServiceTitan strongly preferred).
• Prior experience in a mechanical trade or construction environment is a plus.

Responsibilities

• Assign and schedule HVAC and plumbing technicians to projects.
• Monitor ongoing jobs and adjust schedules in real-time.
• Address complaints or delays promptly and professionally.

Skills

Knowledge of HVAC/plumbing systems or residential remodeling processes

Excellent written and verbal communication skills

Strong customer service skills

Experience with dispatching software (ServiceTitan preferred)

Proficient in Microsoft Office

Education

High school diploma

College degree

Tools

Microsoft Office Suite

Google Workspace

Dropbox

Job description

A leading plumbing and heating company in North Oxford, MA is seeking a Dispatcher to coordinate technicians and ensure efficient project scheduling. This role demands excellent communication skills, knowledge of HVAC systems, and experience with dispatching software. The company offers a competitive wage starting at $23 per hour, bonus potential, and a comprehensive benefits package including health insurance and paid time off. Join a dynamic team committed to craftsmanship and customer service.