Remote Customer Success & Operations Analyst

Sapling; Town of Poland (NY); Hybrid; USD 35,000 - 55,000; Full time

Job summary

A dedicated service organization is looking for a Customer Service Representative to enhance customer satisfaction in a remote capacity. The ideal candidate will manage inbound communications, provide expert product knowledge, and assist clients in leveraging services effectively. Key qualifications include a Bachelor’s degree and 1-2 years of relevant experience. This role demands excellent communication skills and a customer-centric approach to deliver exceptional service.

Qualifications

• Bachelor’s degree or equivalent required.
• 1-2 years proven experience in supporting client success.
• Excellent written and verbal communication skills.

Responsibilities

• Answer incoming calls and emails to address customer questions.
• Advise customers on leveraging the product/service.
• Act as a product expert for accurate customer information.

Skills

Excellent written communication

Excellent verbal communication

Time management

Problem-solving

Customer relationship management

Education

Bachelor's degree or equivalent

Tools

CRM system

Job description

A dedicated service organization is looking for a Customer Service Representative to enhance customer satisfaction in a remote capacity. The ideal candidate will manage inbound communications, provide expert product knowledge, and assist clients in leveraging services effectively. Key qualifications include a Bachelor’s degree and 1-2 years of relevant experience. This role demands excellent communication skills and a customer-centric approach to deliver exceptional service.