Remote-Ready Admissions Call Center Assistant

The New School; Lowell (MI); Hybrid; USD 22,000 - 25,000; Part time

Job summary

The New School is seeking a motivated FWS Student Assistant to join the Admissions Call Center as a representative. This hybrid role in Lowell involves fielding inquiries from prospective students, parents and counselors, triaging questions, and guiding applicants through instructions, events, deadlines, and campus updates with professionalism.

You will work remotely most weeks with occasional on-campus presence; a minimum of one year of office experience, excellent written and verbal

Qualifications

• Minimum one-year office experience.
• Understanding of The New School programs and admission procedures.
• Excellent written and verbal communication skills.
• Working knowledge of Google Suite and Microsoft Office.

Responsibilities

• Answer incoming calls and triage communication to appropriate staff/departments.
• Assist callers in navigating The New School website, application processes, and event registration.
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service.
• Effectively and strategically utilize New School remote communication technologies.
• Hybrid/Remote work with occasional on-campus presence as needed.

Skills

Communication skills

Office experience

Admissions procedures knowledge

Tools

Google Suite

Microsoft Office

Job description

The New School is seeking a motivated FWS Student Assistant to join the Admissions Call Center as a representative. This hybrid role in Lowell involves fielding inquiries from prospective students, parents and counselors, triaging questions, and guiding applicants through instructions, events, deadlines, and campus updates with professionalism.

You will work remotely most weeks with occasional on-campus presence; a minimum of one year of office experience, excellent written and verbal