Remote Student Admissions Helpdesk Assistant

The New School

New York (NY)

Hybrid

USD 22,000 - 25,000

Part time

6 days ago

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Job summary

The New School is seeking an Admission Call Center Representative to field admissions inquiries from prospective students, parents, and counselors. This role supports triage of information across departments and guides callers through application instructions, events registration, deadlines, and program details with a focus on exceptional service.

Hybrid/remote work with occasional on-campus presence, and a commitment to accurate information and friendly, proactive engagement in the admissions

Qualifications

Candidate must be a New School degree student.
Minimum one year of office experience.
Understanding of The New School programs and admission procedures.
Excellent written and verbal communication skills.
Proficient in Google Suite and Microsoft Office Suite.
Must be able to work a minimum of 6-10 hours per week.
Reliable access to a computer/laptop and internet.

Responsibilities

Answer incoming calls and triage communication to appropriate staff/departments.
Assist callers in navigating The New School website, application processes, and event registration.
Provide enthusiastic, professional customer service for The New School.
Effectively and strategically utilize New School remote communication technologies.
Help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries.