FWS Student Assistant - Admission Call Center Representative

The New School; United States; Hybrid; USD 19,320 - 27,517; Part time

Job summary

The New School Admissions Call Center Representative is a student-facing role designed to triage inquiries and assist prospective students, parents, and counselors. The position supports campus communication, events, deadlines, and program information while maintaining high customer service standards.

Remote/hybrid work arrangement with occasional on-campus presence may be required. Responsibilities include guiding callers through application steps, events registration, and campus updates, with

Qualifications

• Minimum one-year office experience.
• Understanding of The New School programs and admission procedures.
• Excellent written and verbal communication skills.
• Proficient with Google Suite and Microsoft Office.
• Available to work 6–10 hours per week.
• Access to a computer and internet.

Responsibilities

• Answer incoming calls and triage to staff/departments.
• Assist callers with navigating The New School website, applications, and event registration.
• Provide friendly, professional customer service and respond to inquiries.
• Utilize remote communication technologies effectively.

Skills

Office experience

Communication skills

Google Suite

Microsoft Office

Tools

Google Suite

Microsoft Office

Job description

The Admissions Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role.

The role of an Admission student call agent is to act as a partner between staff and students throughout the admission process. Student Representatives are expected to be proactive with a friendly and professional attitude and answer general Level 1 admission-application enrollment inquiries that focus on gathering and recalling information.

Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.

RESPONSIBILITIES

• Answer incoming calls and triaging communication to appropriate staff/departments
• Assist callers in navigating The New School website, application processes, and event registration
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service
• Effectively and strategically utilize New School remote communication technologies

MINIMUM QUALIFICATIONS

• Minimum one-year office experience
• Understanding of The New School programs and admission procedures.
• Excellent communication skills, both written and verbal.
• Working knowledge of Google Suite and Microsoft Office Suite.
• Must be able to work a minimum of 6-10 hours per week
• This position requires reliable access to a computer/laptop and internet.

WORK MODE

• Hybrid/Remote - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions.

HOURLY RATE

Hourly Rate: $17

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

Please note: This is a Federal Work Study Position for students who were awarded a Federal Work Study (FWS) award, please upload a copy of your FWS Award letter in addition to your other application documents to be considered for this role.

Responsibilities: The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role.