Remote Admissions Concierge & Call Center Assistant

The New School; United States; Hybrid; USD 19,320 - 27,517; Part time

Job summary

The New School Admissions Call Center Representative is a student-facing role designed to triage inquiries and assist prospective students, parents, and counselors. The position supports campus communication, events, deadlines, and program information while maintaining high customer service standards.

Remote/hybrid work arrangement with occasional on-campus presence may be required. Responsibilities include guiding callers through application steps, events registration, and campus updates, with

Qualifications

• Minimum one-year office experience.
• Understanding of The New School programs and admission procedures.
• Excellent written and verbal communication skills.
• Proficient with Google Suite and Microsoft Office.
• Available to work 6–10 hours per week.
• Access to a computer and internet.

Responsibilities

• Answer incoming calls and triage to staff/departments.
• Assist callers with navigating The New School website, applications, and event registration.
• Provide friendly, professional customer service and respond to inquiries.
• Utilize remote communication technologies effectively.

Skills

Office experience

Communication skills

Google Suite

Microsoft Office

Tools

Google Suite

Microsoft Office

Job description

The New School Admissions Call Center Representative is a student-facing role designed to triage inquiries and assist prospective students, parents, and counselors. The position supports campus communication, events, deadlines, and program information while maintaining high customer service standards.

Remote/hybrid work arrangement with occasional on-campus presence may be required. Responsibilities include guiding callers through application steps, events registration, and campus updates, with