FWS Student Assistant - Admission Call Center Representative

The New School; Lowell (MI); Hybrid; USD 22,000 - 25,000; Part time

Job summary

The New School is seeking a motivated FWS Student Assistant to join the Admissions Call Center as a representative. This hybrid role in Lowell involves fielding inquiries from prospective students, parents and counselors, triaging questions, and guiding applicants through instructions, events, deadlines, and campus updates with professionalism.

You will work remotely most weeks with occasional on-campus presence; a minimum of one year of office experience, excellent written and verbal

Qualifications

• Minimum one-year office experience.
• Understanding of The New School programs and admission procedures.
• Excellent written and verbal communication skills.
• Working knowledge of Google Suite and Microsoft Office.

Responsibilities

• Answer incoming calls and triage communication to appropriate staff/departments.
• Assist callers in navigating The New School website, application processes, and event registration.
• Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service.
• Effectively and strategically utilize New School remote communication technologies.
• Hybrid/Remote work with occasional on-campus presence as needed.

Skills

Communication skills

Office experience

Admissions procedures knowledge

Tools

Google Suite

Microsoft Office

Job description

FWS Student Assistant - Admission Call Center Representative

Hybrid - Lowell, Massachusetts, United States

Jul 6, 2026

$17/hour

The Admissions Call Center Representative will be responsible for fielding a series of admissions inquiries from prospective students, parents, and counselors on The New School Admissions phone line. The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role.

The role of an Admission student call agent is to act as a partner between staff and students throughout the admission process. Student Representatives are expected to be proactive with a friendly and professional attitude and answer general Level 1 admission-application enrollment inquiries that focus on gathering and recalling information.

Student worker(s) will perform professional duties and have responsibilities that require knowledge of admission regarding the university and high levels of accuracy. The ideal candidate will be able to practice comprehensive decision-making skills, be able to prioritize tasks and work collaboratively in a remote setting. This position would work under the supervision of the Senior Office Assistant and carry out well-established procedures and existing policies.

RESPONSIBILITIES

Answer incoming calls and triaging communication to appropriate staff/departments

Assist callers in navigating The New School website, application processes, and event registration

Manage inquiries with enthusiasm for The New School, a positive attitude, flexibility, and excellent customer service

Effectively and strategically utilize New School remote communication technologies

MINIMUM QUALIFICATIONS

Minimum one-year office experience

Understanding of The New School programs and admission procedures.

Excellent communication skills, both written and verbal.

Working knowledge of Google Suite and Microsoft Office Suite.

Must be able to work a minimum of 6-10 hours per week

This position requires reliable access to a computer/laptop and internet.

WORK MODE

• Hybrid/Remote - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions.#LI-DNI

HOURLY RATE

Hourly Rate: $17

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. The New School recognizes and values the benefits of a diverse workforce.

Please note : This is a Federal Work Study Position for students who were awarded a Federal Work Study (FWS) award, please upload a copy of your FWS Award letter in addition to your other application documents to be considered for this role.

Responsibilities:

The Admissions Call Center Representative will help triage communication across departments and convey information regarding application instructions, admission events registration, deadlines, campus updates, program information, and general inquiries. Providing exceptional customer service is a key aspect of the role.

We look forward to receiving your application!

Eugene Lang College is a leading urban liberal arts institution in New York City, renowned for its innovative programs and vibrant student community.

Performing Arts Performing Arts and Spectator Sports Entertainment Providers

Company size 51–200 employees

Momentum

Team growth

Momentum

Team growth

0% in 12 mo

37 employees on LinkedIn

Sep 22 Mar 26

Footprint

Where they work

65 W 11th St, New York, New York 10011-8662, US

Apply For This Role

Company The New School

Location Hybrid - Lowell, Massachusetts, United States