Remote Quality & Training Specialist

Pie Insurance; United States; Remote; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive cash compensation

Comprehensive health plans

Generous PTO

Future focused 401k match

Generous parental and caregiver leave

Job summary

Pie Insurance is seeking a Quality & Training Analyst to ensure consistent application of policies across underwriting, audit, and customer service. You will support quality audit programs, contribute to training content, and help maintain governance infrastructure to keep teams accurate and improving over time.

You will collaborate across departments, facilitate trainings, and participate in calibration sessions, with a focus on continuous process improvement and regulatory alignment.

Qualifications

• 3+ years in insurance quality analysis, underwriting, or premium audit.
• Knowledge of workers' compensation across multiple states.
• Strong attention to detail with high-volume file reviews.
• Clear written and verbal communication skills.

Responsibilities

• Perform individual file audits within underwriting, audit, and customer service.
• Identify trends and training opportunities to improve performance.
• Develop and deliver training content across departments.
• Coordinate quality meetings and calibration sessions.
• Support LOA framework documentation and governance updates.
• Guide staff to become self-sufficient SMEs.
• Participate in process-improvement projects and implement new procedures.

Skills

Attention to detail

Written and verbal communication

Cross-department collaboration

Process improvement

Education

High School diploma or GED

Bachelor’s Degree

Tools

Jira

Confluence

Slack/Teams

Job description

Pie Insurance is seeking a Quality & Training Analyst to ensure consistent application of policies across underwriting, audit, and customer service. You will support quality audit programs, contribute to training content, and help maintain governance infrastructure to keep teams accurate and improving over time.

You will collaborate across departments, facilitate trainings, and participate in calibration sessions, with a focus on continuous process improvement and regulatory alignment.