Remote Quality Assurance & Training Specialist

Coterie Insurance; United States; Remote; USD 65,000 - 70,000; Full time

Benefits offered by this job

100% remote

Health insurance (Aetna)

Dental and vision insurance (Guardian)

Basic life insurance

401K with 4% match

Flexible PTO up to 4 weeks

12 company-paid holidays

Continuing education stipend

Job summary

Coterie Insurance is seeking a Quality Assurance and Training Analyst to promote operational excellence through QA, auditing, and training initiatives. This role ensures accuracy, compliance, and readiness across business processes while supporting onboarding and development of team members.

The ideal candidate is detail-oriented, analytical, and process-driven, with a passion for continuous improvement and knowledge sharing.

Qualifications

• 2–4 years in quality assurance, operations, auditing, compliance, training, learning and development, or a related field.
• Property & Casualty Producer License in home state or ability to obtain and maintain required licensing within established timelines.
• Strong analytical, organizational, and problem-solving skills with exceptional attention to detail.
• Experience conducting audits, quality reviews, or process validation activities.
• Experience creating SOPs, process documentation, training materials, and knowledge management resources.
• Strong written and verbal communication skills with the ability to communicate complex information clearly and effectively.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office Suite and Google Workspace tools.

Responsibilities

• Design, implement, and manage quality assurance programs across operational workflows to ensure compliance, accuracy, consistency, and operational excellence.
• Conduct quality reviews and audits of operational processes, transactions, and workflows to identify trends, process gaps, and opportunities for improvement.
• Audit automated systems and existing operational processes to validate accuracy, reliability, and adherence to established procedures and controls.
• Monitor operational performance and compliance with policies, procedures, service standards, and business requirements.
• Investigate operational discrepancies, document findings, and recommend corrective actions and process improvements.
• Develop, maintain, and analyze quality metrics, scorecards, dashboards, and reporting to provide actionable insights to leadership.
• Support internal and external audit activities by gathering documentation, validating controls, and ensuring operational readiness.
• Partner with cross-functional stakeholders to improve processes, reduce operational risk, and enhance efficiency.
• Identify opportunities for automation, standardization, and workflow optimization to support scalability and operational excellence.
• Create, maintain, and update Standard Operating Procedures (SOPs), process documentation, and training materials.
• Develop onboarding resources and learning materials for new hires and existing team members.
• Facilitate onboarding and training sessions to ensure successful employee ramp-up and operational readiness.
• Conduct ongoing and refresher training programs to support process updates, quality initiatives, and continuous learning.
• Partner with leaders and subject matter experts to identify knowledge gaps and develop targeted training solutions.
• Support communication and training efforts related to new processes, workflows, systems, and operational changes.
• Promote a culture of continuous improvement, knowledge sharing, and operational excellence.
• Own and maintain a centralized knowledge base to ensure operational documentation remains accurate, accessible, and up to date.
• Conduct periodic reviews of documentation and training content to ensure alignment with current business processes and quality standards.
• Partner with the Claims team to evaluate operational quality, identify trends, provide actionable feedback, and support ongoing process improvements and training initiatives.

Skills

Quality assurance

Auditing

Training programs

Data analysis

Documentation

Communication skills

Tools

Salesforce

Confluence

Excel

Google Workspace

Job description

Coterie Insurance is seeking a Quality Assurance and Training Analyst to promote operational excellence through QA, auditing, and training initiatives. This role ensures accuracy, compliance, and readiness across business processes while supporting onboarding and development of team members.

The ideal candidate is detail-oriented, analytical, and process-driven, with a passion for continuous improvement and knowledge sharing.