Remote Quality & Training Lead - Underwriting Excellence

Twia-2; Austin (TX); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Remote work

Health benefits

401k & pension

Tuition reimbursement

Paid time off

Professional development

Job summary

TWIA is seeking a Quality and Training Lead in the Austin area. The role focuses on advancing underwriting quality, training effectiveness, and operational excellence by identifying trends, driving continuous improvement, and developing learning solutions that empower teams to achieve outstanding results.

Responsibilities include leading QA and training initiatives, creating dashboards and reports, and collaborating with underwriting leaders to implement process changes that raise quality and

Qualifications

• Strong written and verbal communication skills.
• Experience leading QA and training programs.
• Ability to manage multiple priorities and projects.

Responsibilities

• Lead QA and training initiatives to improve underwriting quality and compliance.
• Develop dashboards and reports to track performance and trends.
• Collaborate with underwriting leaders and partners to drive process improvements.
• Design, implement, and maintain training curricula aligned with business objectives.
• Provide hands-on support during peak workloads to maintain quality standards.

Skills

Communication

Interpersonal skills

MS Office

Project management

Analytics & reports

Education

Bachelor’s degree

Equivalent experience

Tools

Excel

PowerPoint

Job description

TWIA is seeking a Quality and Training Lead in the Austin area. The role focuses on advancing underwriting quality, training effectiveness, and operational excellence by identifying trends, driving continuous improvement, and developing learning solutions that empower teams to achieve outstanding results.

Responsibilities include leading QA and training initiatives, creating dashboards and reports, and collaborating with underwriting leaders to implement process changes that raise quality and