Remote Quality & Training Analyst, Insurance Ops

Pie Insurance; Northern (KY); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive cash compensation

Generous PTO

Future focused 401k match

Generous parental and caregiver leave

Core values in practice

Job summary

Pie Insurance is hiring a Quality & Training Analyst to ensure consistent application of policies across underwriting, audit, and customer service. You will conduct file audits, analyze data, and promote quality awareness while coaching teams to improve performance and compliance.

The role supports training content development, governance documentation, and cross-department collaboration to drive process improvements. Remote role in the US with competitive compensation.

Qualifications

• 3+ years of related professional experience in insurance quality analysis, underwriting, or premium audit.
• Familiarity with regulatory requirements across multiple states.

Responsibilities

• Conduct individual file audits across underwriting, audit, and customer service.
• Identify trends and provide coaching and training opportunities.
• Develop and deliver training content for teams.
• Support LOA framework documentation and update governance with stakeholders.
• Assist in quality meetings, calibration sessions, and consistency checks.
• Guide departments to understand processes, systems, and regulatory expectations.

Skills

Quality Analyst

Underwriting

Premium Audit

Jira

Confluence

Slack/Teams

Education

High School diploma or GED

Bachelor's Degree preferred

Tools

Jira

Confluence

Job description

Pie Insurance is hiring a Quality & Training Analyst to ensure consistent application of policies across underwriting, audit, and customer service. You will conduct file audits, analyze data, and promote quality awareness while coaching teams to improve performance and compliance.

The role supports training content development, governance documentation, and cross-department collaboration to drive process improvements. Remote role in the US with competitive compensation.