Remote Quality & Reliability Engineer, HVAC Systems

Custom Mechanical Solutions; Bellevue (WA); Remote; USD 95,000 - 125,000; Full time

Job summary

Custom Mechanical Solutions is seeking a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop for our HVAC equipment. You will lead investigations, turn field information into clear problem statements, and drive corrective actions through verified closure.

This hands-on, collaborative role works across field operations, project teams, customers, engineering, and manufacturing.

Qualifications

• A bachelor's degree in Mechanical, Electrical, Industrial, Manufacturing, or Quality Engineering, or an equivalent combination of technical education and relevant professional experience.
• At least three years of relevant experience in manufacturing quality, field service, commissioning, reliability engineering, technical investigations, or related technical project support.
• Strong mechanical and/or electrical investigation and troubleshooting skills.
• Working knowledge of structured problem-solving methods such as RCA, CAPA, 8D, 5 Why, fishbone analysis, or FMEA. Ability to translate incomplete field information into clear technical problem statements and drive corrective actions through verified closure.
• Ability to communicate complex technical issues clearly to technical and nontechnical audiences.
• Ability to travel domestically and internationally approximately 10–20%, including travel to manufacturing facilities in Mexico.
• A valid passport at the time of hire is preferred; candidates without one must be able to obtain one within the first 90 days of employment.

Responsibilities

• Lead field-to-factory investigations through containment, root cause, corrective action, and verified closure.
• Turn field intelligence into action by gathering evidence for faster decisions and improvements.
• Create field-ready Field Service Bulletins with repair steps and acceptance criteria.
• Drive clarity and accountability by tracking milestones, risks, decisions, and overdue actions.
• Use data to improve the program with dashboards, trends, and leadership updates.
• Travel to customer sites and Mexico facilities to inspect equipment and validate repairs.

Job description

Custom Mechanical Solutions is seeking a Quality & Reliability Engineer to own and continuously improve the field-to-factory quality feedback loop for our HVAC equipment. You will lead investigations, turn field information into clear problem statements, and drive corrective actions through verified closure.

This hands-on, collaborative role works across field operations, project teams, customers, engineering, and manufacturing.