Remote Quality Assurance Coordinator – Patient Care

Cardinal Health; Lincoln (NE); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Paid time off

401k savings plan

HSA eligible

FSAs

Disability coverage

Work-Life resources

Paid parental leave

Job summary

Cardinal Health is hiring for a remote Performance Monitoring role focused on contract administration, customer orders, and issue resolution. You will review calls, assess patient journeys, and maintain program knowledge while ensuring regulatory documentation aligns with client guidelines.

The position emphasizes listening, accuracy, and the ability to work with cross-functional teams from a home-based setup. Training occurs 8:00am-5:00pm CST, and full-time hours are required.

Qualifications

• HS Diploma, GED or technical certification in related field or equivalent experience preferred.
• 2 years’ call center or transcriptionist experience preferred; CMT qualification would be an asset.
• 2 years’ quality review experience preferred.
• Knowledge of medical terminology preferred.
• Exceptional listening skills required.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, etc.).
• Multi-tasking, time management and prioritization skills considered an asset.
• Bilingual Spanish would be an asset.

Responsibilities

• Conduct quality reviews of Adverse Events submitted by staff before submission to client safety unit.
• Conduct case audits to ensure correct process steps have been followed for the “patient journey”.
• Monitor calls and provide effective written feedback.
• Maintain knowledge of the client’s program and product/service offerings.
• Interpret and transcribe inbound and outbound calls from patients and health care providers.
• Identify adverse events when monitoring calls.
• Ensure documentation is in order following client regulatory guidelines.
• Identify trends and training needs from call monitoring and elevate appropriately.
• Work effectively with dynamic, integrated task teams.
• Maintain a work pace appropriate to the workload.

Skills

Call center experience

Transcriptionist

Quality review

Medical terminology

Listening skills

MS Office

Multitasking

Spanish bilingual

Education

HS Diploma/GED

Job description

Cardinal Health is hiring for a remote Performance Monitoring role focused on contract administration, customer orders, and issue resolution. You will review calls, assess patient journeys, and maintain program knowledge while ensuring regulatory documentation aligns with client guidelines.

The position emphasizes listening, accuracy, and the ability to work with cross-functional teams from a home-based setup. Training occurs 8:00am-5:00pm CST, and full-time hours are required.