Quality Assurance and Training Coordinator (Remote-Virginia)

Maximus; Richmond (VA); Remote; USD 55,000 - 75,000; Full time

Benefits offered by this job

Work/Life Balance Support

Competitive Compensation

Comprehensive Insurance Coverage

401K Retirement Savings plan and Match

Paid Time Off Package

Wellness Program and EAP

Recognition Platform

Tuition Reimbursement

Employee Perks and Discounts

Professional Development Opportunities

Licensures and Certifications

Job summary

Maximus is seeking a detail-oriented Quality Assurance and Training Coordinator to support the Virginia Enrollment Broker Services program. This remote role is open to Virginia residents and emphasizes quality monitoring, performance analysis, reporting, and process improvement to ensure contractual requirements are met.

You will drive training initiatives, including new hire onboarding, refresher sessions, and ongoing coaching, while maintaining procedures and job aids, ensuring staff have

Qualifications

• Quality Assurance and training coordination experience preferred.
• Experience with quality monitoring, performance analysis, and reporting.

Responsibilities

• Monitor quality standards and performance against contractual requirements.
• Analyze performance trends and conduct quality reviews to identify improvements.
• Develop and deliver training initiatives including onboarding, refresher training, and ongoing coaching.
• Maintain and update procedures, resource materials, and job aids to ensure accurate information.
• Collaborate with leadership to reinforce learning and continuous improvement.

Job description

Maximus is seeking a detail-oriented Quality Assurance and Training Coordinator to support the Virginia Enrollment Broker Services program. This is a remote opportunity open to Virginia residents. The Quality Assurance and Training Coordinator plays a key role in ensuring quality standards, contractual requirements, and performance expectations are consistently met through quality monitoring, performance analysis, reporting, process improvement, and staff support. The coordinator will evaluate performance trends, conduct quality reviews, identify training needs, and collaborate with leadership to develop and reinforce targeted learning and improvement strategies.In this role, you will support training initiatives including new hire onboarding, refresher training, process updates, and ongoing coaching efforts to promote operational consistency and quality outcomes. Responsibilities also include maintaining and updating procedures, resource materials, and job aids, ensuring staff have access to accurate information and remain compliant with program requirements. This is an excellent opportunity for a motivated professional who enjoys coaching, developing others, driving continuous improvement, and contributing to the success of the Virginia Enrollment Broker Services program.

Why Maximus?

• Work/Life Balance Support - Flexibility tailored to your needs!
• Competitive Compensation - Bonuses based on performance included!
• Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.
• Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.
• Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.
• Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).
• Recognition Platform - Acknowledge and appreciate outstanding employee contributions.
• Tuition Reimbursement - Invest in your ongoing education and development.
• Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.
• Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.
• Professional Development Opportunities-Participate in training programs, workshops, and conferences.
• Licensures and Certifications-Maximus assumes the expenses associated with renewing licenses and certifications for its employees.