Remote Quality Assurance & Training Specialist

Maximus; Helena (MT); On-site; USD 56,000 - 75,000; Full time

Job summary

Maximus is a trusted federal partner supporting CMS; this full-remote role focuses on quality assurance testing, training development and delivery, and ongoing process improvement within the BOSC program.

The Training, Quality Assurance & Testing Analyst will write/test plans, develop training material, conduct sessions, and generate quality metrics for monthly reporting, with CMS vetting as a condition of employment.

Qualifications

• Bachelor's degree in a related field and 3+ years of relevant professional experience required, or an equivalent combination of education and experience.
• 3+ years of Help Desk experience required.
• 3+ years of MBOSC/CBOSC experience preferred.
• 3+ years of training development and/or training delivery experience preferred.
• Candidates must be available to work Monday through Friday between 7:00 AM and 7:45 PM EST.
• Must successfully complete the CMS client vetting process as a condition of employment.

Responsibilities

• Develop test plans with Team Lead/Manager.
• Write and implement manual and automated QA test plans from requirements/design specs.
• Create and maintain automated test cases where applicable.
• Execute and document testing activities.
• Analyze testing results from manual and automated testing.
• Propose methods and standards for continuous process improvement.
• Develop and deliver training materials for new hires and existing staff.
• Conduct training sessions and assess training effectiveness.
• Create, update, and maintain knowledge base articles (KBAs), SOPs, and training materials.
• Develop and oversee execution of program SOPs, quality policies, and procedures.
• Create/modify quality audit forms in telephony platforms and systems.
• Conduct quality audits of calls, chats, demos, and other program activities.
• Generate quality reports and metrics for monthly reporting.
• Collaborate with Agile teams, Business Analysts, and stakeholders to validate solutions.

Education

Bachelor's degree in relevant field

Job description

Maximus is a trusted federal partner supporting CMS; this full-remote role focuses on quality assurance testing, training development and delivery, and ongoing process improvement within the BOSC program.

The Training, Quality Assurance & Testing Analyst will write/test plans, develop training material, conduct sessions, and generate quality metrics for monthly reporting, with CMS vetting as a condition of employment.