Remote Quality Assurance Supervisor

Career Team; Indiana (PA); Remote; USD 60,000 - 70,000; Full time

Job summary

Career Team is seeking a Quality Assurance Supervisor to conduct case file reviews, monitor data integrity, and ensure program compliance with contract requirements. Remote, full-time position, non-exempt, with a salary of $60,000–$70,000.

You will identify deficiencies, support corrective action, and contribute to continuous improvement under the supervision of the Quality Assurance Manager. Strong Excel skills and attention to detail are essential for success.

Qualifications

• Bachelor's degree or equivalent workforce experience.
• WIOA, TANF, and/or SNAP experience in quality assurance, monitoring, compliance, case management, and/or eligibility.
• Strong attention to detail with organizational, analytical, research, and critical thinking skills.
• Must be computer literate with strong MS Excel skills, Google Drive experience and the ability to learn specialized databases and software systems.
• Excellent interpersonal and communication skills, both oral and written.

Responsibilities

• Conduct regular reviews of participant case files to evaluate accuracy, completeness, and compliance with Federal WIOA/TANF, State, local, and corporate policies.
• Monitor data entered into State Systems and other participant management systems for accuracy and timeliness.
• Identify deficiencies and trends, document findings, and recommend corrective action.
• Support local QA staff in resolving file and data issues to ensure no eligibility issues or disallowed costs.
• Lead bi-weekly check-in calls with Program Directors, Regional Directors, and other appropriate staff.
• Ability to maintain and update multiple spreadsheets and reporting tools daily.
• Monitor quality assurance reports and dashboards and alert Quality Assurance Manager of any discrepancies.
• Assist with preparation for and response to program monitoring and audits.
• Support the development and continuous improvement of policies, procedures, and quality management practices.
• Partner with the Training Coordinator to address recurring issues and conduct targeted training with local QA staff.
• Maintain up-to-date knowledge of standard operating procedures and contract and TEGL updates.
• Review incoming invoices, payment requisitions, and ACH requests for accuracy, proper authorization, and complete documentation before requests are submitted to management.
• Process weekly billing by preparing detailed payment spreadsheets and submitting to management for timely approval and payment.
• Identify any missing information, duplicate entries, or mathematical discrepancies. Collaborate with internal teams to quickly resolve variances.
• Maintain a high level of accuracy and confidentiality in handling participant information.
• Approach each day and task with a positive attitude and a “ZAG” mindset.
• Other duties and projects as needed.

Skills

Attention to detail

Organizational skills

Analytical thinking

Communication skills

Confidentiality

MS Excel

Google Drive

Education

Bachelor's degree or equivalent workforce experience

Tools

MS Excel

Google Drive

Job description

Career Team is seeking a Quality Assurance Supervisor to conduct case file reviews, monitor data integrity, and ensure program compliance with contract requirements. Remote, full-time position, non-exempt, with a salary of $60,000–$70,000.

You will identify deficiencies, support corrective action, and contribute to continuous improvement under the supervision of the Quality Assurance Manager. Strong Excel skills and attention to detail are essential for success.