Remote Purchase Mortgage Specialist

Zillow Group; United States; Remote; USD 17,000 - 34,000; Full time

Benefits offered by this job

Equity awards

Remote work eligibility

Job summary

Zillow Home Loans, part of Zillow Group, is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers referred through Zillow’s ecosystem. You'll guide borrowers from application to funding in a high-volume or relationship-based model, supported by our platform and scale.

This remote role requires residency in Massachusetts, with an option to work at a company office. You will leverage CRM and LOS tools, stay current on lending programs, and maintain licensing while

Qualifications

• 3+ years of mortgage origination experience with a strong emphasis on purchase transactions.
• Completion of the 20-hour CORE Pre-Licensing Education and successful passage of the SAFE Mortgage Loan Originator Test – National Component with Uniform State Content.
• Physically located in and working remotely from Massachusetts.
• Proven success originating purchase loans in either a high-volume, phone-based sales environment or an agent-centric referral model.
• Strong client service orientation with consultative sales skills and deep understanding of the mortgage process.
• Comfortable working in a structured, performance-driven environment with clearly defined KPIs.
• Excellent verbal communication skills and ability to build trust quickly.
• Strong time management, organization, and pipeline management skills.
• Proficiency with CRM, LOS, and Microsoft products (Outlook, Word, Excel).
• Associate’s or Bachelor’s degree preferred.

Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance with all requirements.
• Convert company-provided purchase opportunities into funded loans through proactive follow-up and effective borrower consultation.
• Build strong relationships with customers and, where applicable, with Zillow Preferred Agents and local partners.
• Manage an active pipeline while meeting defined service levels, productivity metrics, and funding expectations.
• Leverage Zillow’s CRM, loan origination systems (LOS), and data-driven tools to manage pipeline health and customer engagement.
• Partner with centralized processing, underwriting, and closing teams to move loans efficiently.
• Deliver a consistent, high-quality customer experience through phone, email, and text communication.
• Stay current on market trends, lending programs, and regulatory requirements to provide tailored financing solutions.
• Maintain active licensing, complete required education, and participate in ongoing professional development.

Skills

Mortgage origination

CRM

LOS

Pipeline management

Time management

Client service

Education

Associate's or Bachelor's degree

Tools

CRM

LOS

Microsoft Office

Job description

Zillow Home Loans, part of Zillow Group, is hiring a purchase-focused Mortgage Loan Officer to originate home loans for customers referred through Zillow’s ecosystem. You'll guide borrowers from application to funding in a high-volume or relationship-based model, supported by our platform and scale.

This remote role requires residency in Massachusetts, with an option to work at a company office. You will leverage CRM and LOS tools, stay current on lending programs, and maintain licensing while