Remote Purchase Mortgage Specialist

Zillow Group Inc.; Michigan; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Equity awards

Remote position

Competitive base pay

Job summary

Zillow Home Loans, part of Zillow Group, is hiring a purchase-focused Mortgage Loan Officer to originate loans for customers within Zillow’s ecosystem. You’ll guide borrowers from first contact to funding, in either a high-volume, digitally driven environment or a relationship-based, market-focused model, using CRM, LOS, and data-driven tools.

Remote role with Michigan as the designated location; you may work from home with occasional office time.

Qualifications

• 3+ years of mortgage origination experience with emphasis on purchase transactions
• Completion of CORE Pre-Licensing Education and SAFE Mortgage Loan Originator Test
• Physically located in and working remotely from Michigan
• Proven success originating purchase loans in high-volume phone-based or agent-centric models
• Strong client service with consultative sales skills and knowledge of mortgage processes
• Comfortable in a performance-driven environment with defined KPIs
• Excellent verbal communication and pipeline management skills
• Proficiency with CRM, LOS, and Microsoft products

Responsibilities

• Originate and manage purchase mortgage loans from application through closing while ensuring compliance
• Convert opportunities into funded loans through proactive follow-up and borrower consultation
• Build strong relationships with customers and Zillow Preferred Agents and local partners
• Manage an active pipeline meeting service levels and funding expectations
• Leverage CRM, LOS, and data-driven tools to manage pipeline health and engagement
• Coordinate with processing, underwriting, and closing teams to move loans efficiently
• Deliver high-quality customer experience through phone, email, and text communications
• Stay current on market trends, lending programs, and regulatory requirements
• Maintain licensing and participate in ongoing professional development
• This role includes the collection, storage, and use of voiceprints for compliance purposes

Skills

Mortgage origination

Purchase transactions

Communication skills

Time management

Licensing knowledge

Education

Associate’s or Bachelor’s degree preferred

Tools

CRM systems

LOS

Microsoft Excel

Outlook

Job description

Zillow Home Loans, part of Zillow Group, is hiring a purchase-focused Mortgage Loan Officer to originate loans for customers within Zillow’s ecosystem. You’ll guide borrowers from first contact to funding, in either a high-volume, digitally driven environment or a relationship-based, market-focused model, using CRM, LOS, and data-driven tools.

Remote role with Michigan as the designated location; you may work from home with occasional office time.