Remote Public Sector Service Delivery Director

CAI; Lansing (MI); Remote; USD 190,000 - 225,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k retirement plan

Paid time off

Job summary

Computer Aid, Inc. (CAI) is seeking an Executive Director, Service Delivery - Public Sector to lead delivery for State and Local Government accounts nationwide. This role drives end-to-end service quality, oversees multiple engagements, and partners with sales for growth.

Remote work is allowed with travel 25-30%. You will manage delivery teams, ensure SLA adherence, and coordinate with customers and internal stakeholders while shaping RFP responses and SOWs.

Qualifications

• 5-7+ years of IT account management, sales or delivery in public sector environments.
• Experience delivering large public sector initiatives with direct oversight.
• Knowledge of public sector procurement processes and SLAs.

Responsibilities

• Oversee end-to-end service delivery for State and Local Government accounts.
• Lead delivery to achieve high customer satisfaction and SLA compliance.
• Support vertical sales, build new customer relationships nationwide.
• Provide strategic guidance on projects and RFP responses.

Skills

Public Sector Experience

Delivery Leadership

Sales/Account Management

Strong Communication

Travel Availability

Education

Bachelor's degree

Job description

Computer Aid, Inc. (CAI) is seeking an Executive Director, Service Delivery - Public Sector to lead delivery for State and Local Government accounts nationwide. This role drives end-to-end service quality, oversees multiple engagements, and partners with sales for growth.

Remote work is allowed with travel 25-30%. You will manage delivery teams, ensure SLA adherence, and coordinate with customers and internal stakeholders while shaping RFP responses and SOWs.