Remote Public Safety Integration Analyst

Strategic Communications, LLC; United States; À distance; USD 70 000 - 100 000; Plein temps

Avantages offerts par ce poste

Dog-friendly office

Wellness incentives

Referral bonuses

Résumé du poste

Strategic Communications, LLC is seeking an Integration Analyst to work with public safety agencies, analyzing customers’ technical landscapes and recommending services. This role is customer-facing and involves implementing technical services, with roughly 50% travel.

You will guide stakeholders through requirements, solutioning, and documentation, configuring containerized software across multi-cloud environments.

Qualifications

• Associates degree or higher in relevant coursework.
• 1–2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role.
• Public Safety industry experience is required.
• Passion for supporting law enforcement, first responders, and other government agencies.
• Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role.
• Knowledge of API Integrations, XML, JSON and Kubernetes.
• Knowledge of SQL.
• ISO 9001:2015 internal training to be completed within ninety (90) days of hire.

Responsabilités

• Guide internal and external stakeholders through stages of technical implementation, including requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing.
• Track technical project schedules with stakeholders, identify schedule risks, and support Implementation Managers with mitigation strategies.
• Configure, schedule and maintain containerized software across a multi-cloud environment.
• Update external facing technical documentation to educate customers on our technical solutions

Connaissances

API Integrations

XML

JSON

Kubernetes

SQL

Linux basics

Communication

Project coordination

Troubleshooting

Documentation

Formation

Associates degree or higher in relevant coursework

Description du poste

Strategic Communications, LLC is seeking an Integration Analyst to work with public safety agencies, analyzing customers’ technical landscapes and recommending services. This role is customer-facing and involves implementing technical services, with roughly 50% travel.

You will guide stakeholders through requirements, solutioning, and documentation, configuring containerized software across multi-cloud environments.