Integration Analyst

Strategic Communications, LLC; United States; Remote; USD 70,000 - 100,000; Full time

Benefits offered by this job

Dog-friendly office

Wellness incentives

Referral bonuses

Job summary

Strategic Communications, LLC is seeking an Integration Analyst to work with public safety agencies, analyzing customers’ technical landscapes and recommending services. This role is customer-facing and involves implementing technical services, with roughly 50% travel.

You will guide stakeholders through requirements, solutioning, and documentation, configuring containerized software across multi-cloud environments.

Qualifications

• Associates degree or higher in relevant coursework.
• 1–2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role.
• Public Safety industry experience is required.
• Passion for supporting law enforcement, first responders, and other government agencies.
• Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role.
• Knowledge of API Integrations, XML, JSON and Kubernetes.
• Knowledge of SQL.
• ISO 9001:2015 internal training to be completed within ninety (90) days of hire.

Responsibilities

• Guide internal and external stakeholders through stages of technical implementation, including requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing.
• Track technical project schedules with stakeholders, identify schedule risks, and support Implementation Managers with mitigation strategies.
• Configure, schedule and maintain containerized software across a multi-cloud environment.
• Update external facing technical documentation to educate customers on our technical solutions

Skills

API Integrations

XML

JSON

Kubernetes

SQL

Linux basics

Communication

Project coordination

Troubleshooting

Documentation

Education

Associates degree or higher in relevant coursework

Job description

Whether you’re a Network Administrator, Sales Account Executive, Accounting professional or Administrative guru, there may be an opportunity for you here. If you are interested in working for a company that values its employees,

Strategic is an equal opportunity employer and is committed to not discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, veteran status or any other category protected by law. Strategic offers competitive wages and benefits including medical, dental, life, and disability insurance, 401k, paid holidays, vacations, sick days, a casual office (dog-friendly) environment, wellness programs and more. Let us show you why we’re consistently recognized as one of the Best Places to Work!

Position:Integration Analyst

Location: Remote

Job Id:730

# of Openings:1

Position Title: Integration Analyst- Public Safety

Location:Remote

Join Us:Our mission is to make an impact within communities by providing the knowledge, resources and innovative solutions delivered through an alliance of Information Technology Integrators, Independent Software Vendors, and Cloud Providers with a common vision in resolving critical challenges directly impacting citizens.

Position Overview:The Integration Analyst is a customer-facing role that will assist in the implementation of technical services within public safety agencies. The Integration Analyst will analyze our customer’s technical landscapes, processes, and policies to recommend services that best suit their needs. This position requires roughly 50% travel.

Core Responsibilities

• Guide both internal and external stakeholders, through the different stages of technical implementation, including: requirements gathering, solutioning, documentation, configuration, mapping, and user acceptance testing.
• Track technical project schedules with stakeholders, help identify schedule risks, and support Implementation Managers with mitigation strategies.
• Configure, schedule and maintain containerized software across a multi-cloud environment.
• Update external facing technical documentation to educate customers on our technical solutions

Experience, Education, and Certifications

• Associates degree or higher in relevant coursework required
• 1-2 years' experience in an Implementation Specialist, Technical Analyst, Technical Project Management or IT support role
• Public Safety industry experience is required.
• Passion for supporting law enforcement, first responders, and other government agencies.
• Experience in a customer-facing role, preferably in a project management, training, customer support, and/or feedback collection role.
• Strong organizational skills and ability to multitask.
• Excellent written and oral communication skills.
• Ability to work independently and towards a deadline with minimal oversight.
• Ownership over your own work and a commitment to every part of a task, from big picture to small details.
• Knowledge of API Integrations, XML, JSON and Kubernetes.
• Knowledge of SQL.
• Strong troubleshooting skills, the ability to read technical logs.
• Basic understanding of Linux systems.
• ISO 9001:2015 internal training to be completed within ninety (90) days of hire.

Physical Requirements:Work is generally sedentary in nature, but may require standing and walking for up to 20% of the time. The work environment is generally favorable. Lighting and temperature are reasonable. Work is generally performed within an office environment, with standard office equipment available.

Require use of multiple computer monitors and software programs simultaneously, desk phone, mouse and keyboard.

Benefits:Medical Insurance, Dental Insurance, Life Insurance, Vision Insurance, Long-term and Short-term Disability Insurance, 401k Plan, Paid Vacation Days, Paid Sick Days, Paid Holidays

Other Benefits:Dog-friendly corporate office, wellness incentives, referral bonuses

Screening Requirements:Background Check, Drug Testing