Remote Public Safety Call Handling Manager

Motorola Solutions; Salt Lake City (UT); On-site; USD 100,000 - 110,000; Full time

Job summary

Motorola Solutions in the United States is seeking a Call Handling Customer Service Manager to oversee Lifecycle Service for assigned contracts and ensure customer satisfaction with software enterprise support. The role emphasizes strong communication, issue resolution, and stakeholder management across regions.

Responsibilities include maintaining contract scope, driving corrective actions, and coordinating changes to service delivery while operating in a high-security environment per CJIS

Qualifications

• 3+ years of customer service/support experience.

Responsibilities

• Provide customers with a single point of contact for Software Enterprise Support to ensure service delivery and SLA compliance.
• Discuss concerns with customers and drive corrective actions to closure.
• Manage and maintain services scope per contract and ensure customers understand obligations.
• Provide timely reporting on reported software issues and coordinate resolution.
• Lead change requests and oversee implementation into service delivery.
• Coordinate with the customer to ensure proper service delivery.

Skills

Customer service

SLA management

Communication skills

Public safety software

Education

High School diploma, Associate's, or Bachelor's Degree

Tools

ServiceNow

Excel

Job description

Motorola Solutions in the United States is seeking a Call Handling Customer Service Manager to oversee Lifecycle Service for assigned contracts and ensure customer satisfaction with software enterprise support. The role emphasizes strong communication, issue resolution, and stakeholder management across regions.

Responsibilities include maintaining contract scope, driving corrective actions, and coordinating changes to service delivery while operating in a high-security environment per CJIS