Remote Call Handling & Customer Service Manager
Motorola Solutions
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Motorola Solutions is seeking a Call Handling Customer Service Manager to oversee Lifecycle Service (LCS) for assigned contracts and ensure customer satisfaction with Enterprise Support and Services. You will manage relationships with customer advocates and ensure proper service delivery and reporting on software issues in a high-security environment.
Role emphasizes ownership, collaboration with Support, and driving resolutions while maintaining strong communication with customers and internal
Qualifications
- 3+ years customer service/support experience.
- Understanding of Motorola Solutions products and services with a focus on VESTA 9-1-1.
- Understanding of ServiceNow ticketing tools and Excel.
Responsibilities
- Provide customers/customer advocate a single point of contact for Software Enterprise Support to ensure service delivery and SLA compliance.
- Discuss concerns with customers to drive corrective actions to closure.
- Maintain services scope per contract and ensure customers understand their obligations.
Skills
Education
Tools
Job description
Motorola Solutions is seeking a Call Handling Customer Service Manager to oversee Lifecycle Service (LCS) for assigned contracts and ensure customer satisfaction with Enterprise Support and Services. You will manage relationships with customer advocates and ensure proper service delivery and reporting on software issues in a high-security environment.
Role emphasizes ownership, collaboration with Support, and driving resolutions while maintaining strong communication with customers and internal
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
