Remote Customer Support Manager — Public Safety Ops

Motorola Solutions; Denver (CO); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off Packages

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Motorola Solutions is seeking a Customer Support Manager to lead Lifecycle Service for public safety contracts in Wyoming and Colorado. The role focuses on customer satisfaction, contract renewals, and managing relationships with customers and subcontractors.

The position emphasizes revenue forecasting, service delivery, and proactive issue resolution, with 25% travel and a remote work setup. Candidates should have 3+ years in related fields and be authorized to work in the U.S.

Qualifications

• Basic understanding of cybersecurity principles.
• Hands-on experience with Salesforce.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Office Suite.
• Basic financial acumen and business literacy.
• A strong customer-focused, service-oriented mindset.
• Ability to communicate effectively with customer IT personnel regarding WLAN and wired infrastructure.

Responsibilities

• Act as the primary point of contact for customer management, ensuring seamless service delivery and strict SLA compliance.
• Address customer concerns promptly and drive corrective action plans to resolution.
• Manage and maintain contract scopes of service, ensuring customers clearly understand their commitments and obligations.
• Provide customers with timely, accurate reporting as required by service agreements.
• Collaborate with customers and field teams to develop and maintain Customer Support Plans (CSPs).
• Partner with customers to identify and capitalize on up-sell and cross-sell opportunities.
• Oversee deliverables, scope adherence, and service outcomes for subcontractors and third-party vendors.
• Lead and coordinate responses to variations and change requests, ensuring approved changes are successfully implemented.
• Assist team members with managing assigned service contracts during peak workloads or as required.

Skills

Cybersecurity basics

Sales experience

Customer service

Systems implementation

Project management

Public safety knowledge

Technical services sales

Tools

Salesforce

Microsoft Office

Excel

Job description

Motorola Solutions is seeking a Customer Support Manager to lead Lifecycle Service for public safety contracts in Wyoming and Colorado. The role focuses on customer satisfaction, contract renewals, and managing relationships with customers and subcontractors.

The position emphasizes revenue forecasting, service delivery, and proactive issue resolution, with 25% travel and a remote work setup. Candidates should have 3+ years in related fields and be authorized to work in the U.S.