Remote Senior Call Handling & Software Support Manager

Motorola Solutions; Albuquerque (NM); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Incentive bonus plans

Medical, dental, vision benefits

401K with company match

Paid holidays

Job summary

Motorola Solutions is hiring for an Experienced Call Handling Customer Service Manager to oversee Lifecycle Service contracts and ensure customer satisfaction. The role emphasizes building strong relationships with customers and advocates, delivering exceptional support for Motorola Public Safety Software Enterprise and related services.

The position requires 3+ years in customer service/support, knowledge of VESTA 9-1-1, and familiarity with ServiceNow and Excel.

Qualifications

• High School diploma or higher; background clearance may be required.
• Background clearance required by government customers.
• Legal authorization to work in the U.S. indefinitely is required.

Responsibilities

• Act as single point of contact for software enterprise support and SLA compliance.
• Discuss concerns with customers and drive corrective actions to closure.
• Maintain services scope per contract and ensure customer obligations are understood.

Skills

Customer support

Public safety

Communication

Time management

Background clearance

US work authorization

Education

High School diploma

Associate's degree

Bachelor's degree

Tools

ServiceNow

Excel

Job description

Motorola Solutions is hiring for an Experienced Call Handling Customer Service Manager to oversee Lifecycle Service contracts and ensure customer satisfaction. The role emphasizes building strong relationships with customers and advocates, delivering exceptional support for Motorola Public Safety Software Enterprise and related services.

The position requires 3+ years in customer service/support, knowledge of VESTA 9-1-1, and familiarity with ServiceNow and Excel.