Remote Public Safety CAD Software Consultant II

Hirebridge LLC

United States

Remote

USD 90,000 - 120,000

Full time

3 days ago

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Job summary

CentralSquare Technologies is hiring a Professional Services Consultant II (CAD Software) for remote work across the United States. The role focuses on configuration, demonstrations, and implementation support for public safety software used by police, fire, and 911 centers.

The consultant will travel nationwide (up to 75%) to guide customers through discovery, configuration, validation, testing, training, and go-live stages, ensuring high-quality customer outcomes and strong stakeholder

Qualifications

Bachelor’s or Associate degree and/or equivalent combination of education and experience.
Public safety experience required, preference in a Communications/E911 Dispatch Center
Microsoft SQL Server
Ability to complete onboarding plan, to include leading client workshops and user trainings
Experience with the MS Product Suite, specifically with Word, PowerPoint, Outlook, Excel, and SQL
Excellent oral and written communication, interpersonal, and presentation skills
Self-motivated
Very strong analytical and organizational skills; detail-oriented
Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility. ability to handle multiple projects and tasks simultaneously
Ability to learn new applications and system features quickly
Dedicated to the best possible customer experience and takes initiative toward improving the experience
Ability to articulate technical and functional concepts to technical and non-technical audiences

Responsibilities

Develops and maintains subject matter expert knowledge of CentralSquare software configuration
Analyzes customer processes and recommends best practices, assisting agencies in configuring their systems to meet their unique needs
Performs system demonstrations of CentralSquare software
Completes project assignments and client interactions under the supervision of a Project Manager, providing consistent follow-up and follow-through on tasks, deliverables, and communications with the project team and clients
Maintains project documentation, project tickets, and client-supplied information
Assists agency personnel with system review and testing prior to go-live, including equipment installation and setup
Identifies, documents, and communicates project risks to the Project Manager
Delivers outstanding customer service via phone, email, remote meetings, and in person, building and maintaining strong client relationships
Provides onsite training to agency personnel using both direct end-user and train-the-trainer formats
Conducts internal training sessions and presentations at user conferences as necessary
Creates and updates documentation for product configuration and use
Works effectively with a wide range of disciplines and personalities, both internally and externally
Assists with onboarding new employees
Handles increased project complexity, including multiple agencies and modules
Identifies topics and processes needing improvement and recommends solutions to management
Demonstrates initiative by sharing scenarios and lessons learned with the team
Other responsibilities as required