Professional Services Consultant II (Public Safety Software) - Remote

CentralSquare Technologies; United States; On-site; USD 90,000 - 130,000; Full time

Job summary

CentralSquare Technologies is seeking a Public Safety software consultant to engage with customer staff, discuss implementations, and support new service offerings. Travel up to 75% for training at customer sites is expected.

You will develop SME knowledge, demonstrate systems, and ensure high customer satisfaction while coordinating with project managers and clients. This role requires strong presentation skills and adaptability to changing needs.

Qualifications

• B.A. or B.S. Degree, or an Associate's Degree, or certificate with equivalent work experience
• 2-4 years of experience with Public Safety software implementation, consulting, and/or usage
• Excellent presentation skills
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
• Ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving it
• Desire to travel up to 75% for training at customer sites
• Ability to articulate technical and functional concepts to technical and non-technical audiences

Responsibilities

• Assist customers with system configuration based on recommended best practices, workflows, and business requirements
• Perform system demonstrations and assist the customer with system review prior to go-live
• Develop and maintain subject matter expert knowledge for the configuration of our software solutions
• Provide consistent follow-through on the project tasks, deliverables, and communications with the Project Manager and the clients
• Build and maintain strong working relationships with customers
• Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments
• Work with a wide range of disciplines and personalities, both internally and externally
• Collaborates with senior consultants and Project Managers to align on best practices and project delivery standards
• Performs all other duties as assigned

Skills

Public Safety software

Travel up to 75%

Presentation skills

Project coordination

Education

Bachelor's/Associate degree or certificate

Job description

CentralSquare Technologies is Hero-Grade. As the trusted provider of public sector software in North America, more than 8,000 agencies rely on our comprehensive, cloud-based platform to manage critical operations - from dispatch to records, permitting to payroll. We serve with purpose and stand together with our heroes, committed to supporting the public sector with software built for impact.

What We’re About

At CentralSquare, we don’t just build software - we power public servants and uplift communities with Hero-Grade Technology. Every line of code, every feature we deliver helps heroes across North America protect, serve, and save lives. When you join us, you become part of a mission-driven team creating technology that makes communities safer and stronger.

Your Growth Matters. We believe heroes deserve opportunities to rise. That’s why we invest in your career with mentorship, learning programs, and clear paths for advancement. If you’re motivated, there’s no limit to how far you can go.

Your Commitment Deserves Reward. We offer competitive compensation and a benefits package designed to support your life inside and outside of work—tuition reimbursement, parental leave, paid volunteer hours, and unlimited PTO. Plus, our flexible work environment gives you the freedom to balance your heroic work with personal well-being, whether you’re in the office or remote.

Join us and help build the tools that power real-life heroes. Together, we make a difference.

The Role

This Public Safety & Justice software consultant role requires the ability to engage in discussions with customers' staff relating to new implementations, internal projects, and new service offerings, as a subject matter expert. The consultant will have a passion for the customer, demonstrated through professionalism and striving for excellence in all aspects of the customer experience. This includes implementing complex projects to conclusion while maintaining high customer satisfaction. The role requires an individual who is resourceful, confident under pressure, and has demonstrated skill as a subject matter expert in multiple areas of the software. Travel is required as needed.

Job Duties

• Assist customers with system configuration based on recommended best practices, workflows, and business requirements.
• Perform system demonstrations and assist the customer with system review prior to go-live.
• Develop and maintain subject matter expert knowledge for the configuration of our software solutions.
• Provide consistent follow-through on the project tasks, deliverables, and communications with the Project Manager and the clients.
• Build and maintain strong working relationships with customers.
• Work independently with minimal supervision to meet required deadlines for a project as well as taking responsibility and ownership of issues and assignments.
• Work with a wide range of disciplines and personalities, both internally and externally.
• Collaborates with senior consultants and Project Managers to align on best practices and project delivery standards.
• Performs all other duties as assigned.

Requirements

• B.A. or B.S. Degree, or an Associate's Degree, or certificate with equivalent work experience
• 2-4 years of experience with Public Safety software implementation, consulting, and/or usage, with preference for hands-on implementation or consulting experience
• Excellent presentation skills
• Ability to adapt quickly to changing business and customer needs, maintaining a high degree of flexibility
• Ability to handle multiple projects and tasks simultaneously
• Ability to learn new applications and system features quickly
• Dedicated to the best possible customer experience and takes initiative toward improving it
• Desire to travel up to 75% for training at customer sites
• Ability to articulate technical and functional concepts to technical and non-technical audiences

CJIS Clearance

A required part of the onboarding process for this role involves obtaining CJIS (Criminal Justice Information Services) clearance—a critical credential for safeguarding public safety data. At CentralSquare, we’ll stand with you every step of the way to secure this clearance should you be selected for hire. As part of the process, a comprehensive background check will be conducted, and please note that U.S. citizenship or permanent residency is generally required to obtain CJIS clearance.